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I was playing in one of the slots called mustagan Gold and there are tournaments and during the day I was awarded real money bonuses in the total sum of 550 euros and they were not credited to my account

Stavo giocando in una delle slot che si chiama mustagan Gold e ci sono dei tornei e nella giornata mi sono stati assegnati dei bonus in soldi reali della somma totale di 550 euro e non mi sono stati accreditati sul conto mio

Hello Alessandro,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you won a tournament, however, winnings from the tournament haven't been granted yet?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Alessandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.