MyStake Casino - Hráč zaznamená opožděné požadavky na ověření.

Despite completing the verifications they requested, they are still asking. Please note that since the card does not contain your name, please provide a bank statement that will include at least the last 4 digits of the card, as well as your name.

If the statement does not contain your card's digits, we kindly ask you to provide a statement that will include all the deposits you have made on our website with the requested card.

Please note that it must be a PDF format of the statement issued by a bank or downloaded from the banking app.

Nonostante abbia fatto le verifiche che mi hanno chiesto ancora mi chiedono Si prega di notare che poiché la carta non contiene il tuo nome, si prega di fornire un estratto conto bancario che conterrà almeno le ultime 4 cifre della carta, nonché il tuo nome.

Se la dichiarazione non contiene le cifre della tua carta, ti preghiamo gentilmente di fornire una dichiarazione che includerà tutti i depositi che hai fatto sul nostro sito Web con la scheda richiesta.

Si noti che deve essere un formato PDF della dichiarazione rilasciata da una banca o scaricato dalla domanda bancaria

Dear nicolareale93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify why your card doesn't contain your name? Does it belong to someone else, or has the card been made without your name on in?
• Did you provide the bank statement in the format requested by the casino?
• Have you provided any other documents and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Maybe I got the bank account format wrong

Forse ho sbagliato il formato del conto bancario

Thank you for your reply, nicolareale93. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I sent a photo of my card, front and back, and wrote the name of the cardholder on the email, but maybe it shouldn't have been sent in that format.

Ho mandato la foto della mia carta il davanti e il dietro e o scritto il nome dell'intestatario della carta sull'email ma forse non andava mandata il quel formato

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.