Mr Bit Casino - Hráč tvrdí, že platba byla zpožděna.

I've been trying for two weeks now to withdraw my money. But they're constantly conducting checks and don't want to pay me the amount

Опитвам се вече 2ра седмица да изтегля парите си. Но те правят постоянно някакви проверки и не желаят да ми изплатят сумата

Dear christianjordyn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear christianjordyn,

Have you received your withdrawal from the casino yet?

Hello,

I still haven't received my funds from the casino. They are still doing the inspections and they don't want to explain to me why they are and what exactly they are checking.

Здравейте,

все още не съм получил средствата си от казиното. Още правят проверките които не искат да ми обяснят защо са и какво точно проверяват.

Thank you for your reply, christianjordyn. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Hello,

yes, I have previously made 1 withdrawal worth BGN 20. And I made the winnings without a bonus

Здравейте,

да преди съм правил 1 теглене на стойност 20 лв. И направих печалбите без бонус

Thank you for your reply, christianjordyn. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear christianjordyn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.