Metaspins Casino - Hráčův účet byl bez vysvětlení uzavřen.

Hello Casino guru , i wanted to tell you about my situation with Metaspins everything was cool with them ,like fast deposits and fast withdrawal, then sudden out of nowhere they disabled my account , and when i contacted their support and emailed them - they said we cant provide with any account closure reasons and just boom got banned by playing slots.

They offered me to return my balance which was left 34 usd , but cmon i even completed full KYC and didnt do anything illegal and without any explanation close your account - wonderfull .

Dear shamejs23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

• Do I understand correctly the casino doesn't intend to withhold any of your balance and is processing the withdrawal of your withdrawable balance shortly?

Thank you in advance for your reply and understanding.

Best regards,

Tomas

Hey Thomas i understand that they can do that ,but atleast explain something from their side , and yes they offered to pay out 34 usd in 5 buisness days

Dear shamejs23,

Please understand we don't investigate cases when no withdrawable balance is withheld or money confiscated in cases where players' accounts are closed, as we believe online casinos have the right to do so.

I'll keep the complaint open until you receive your withdrawal. Please let me know when you receive it or in case of adverse developments don't hesitate to contact me right away.

Hey dear Tomas and casino guru team , i wanted to tell that metaspins paid out the remaining money and you can easy close this case , thank you for help! 🙂

Dear shamejs23,

Thanks, for the update. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru