Maximal Wins Casino - Výběr hráče byl zpožděn.

I deposited £50 on this casino then won £210

i withdrew the amount of winnings of £210 (profit £160 approx) on 28.6.1997

i am fully verified and they said 24-48 hours until withdrawal cleared

i am still waiting

i have been accessing live chat daily to chase my withdrawal up they keep saying 7-21 days, they said my withdrawals accepted but i need to wait

im worried i wont get my money its giving me anxiety

Dear cait978,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus? Do I understand correctly that your withdrawal is still pending inside the account without being processed since the 28th of June 2021? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi

yes i submitted withdrawal request on 28.06 to go into my halifax bank account visa debit

no bonus was used to win my money either i had no active bonus

GBP of £210

im just so worried due to other reviews the casino have had about withdrawal delays 🙁

Still no sign of funds it is 14 days today too 🙁

Thank you very much, cait978, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thankyou so much!

Hello cait978,

I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

The casino has vanished off the face of the earth…. Scammed my own fault 🙁

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello,

As we can see this withdrawal is accepted and it should be sorted out soon.

The reminder is sent to our finance department, just in case.

We apologize to the player for keeping him waiting.

Kind regards,

Alex

Customer Support Team

Dear cait978,

let me know when you'll receive your winnings, please.

Still no sign but i will thanks so much

Dear Alex,

can you specify what is the problem now? You've confirmed that withdrawal is accepted.

theyve cancelled my withdrawal lying saying my IBAN number "has been shared with another player" so they put my winnings back into my account

ive withdrew again using the same IBAN number so im worried they lie and cancel it again

Excuse after excuse, am not happy 🙁

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Got my winnings finally!

i threatened them with legal action so i think that worked

i feel sorry for anyone who uses this casino- AVOID LIKE THE PLAGUE

Dear cait978,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru