LuckyElektra Casino - Hráč zažil technickou závadu.

Salutations,

I took a spin on the Silverback Gold slot with BET € 500 and the bonus came.

The page has closed. I restarted the game and the bonus combination with bet 500 € reappeared, but once the bonus started the bet went down to € 5.

I won € 169.5, which at bet € 500 should have been € 16950.

As you can see from the attached transactions when I bet € 500 the credit dropped from € 2190.07 to € 1690.07.

The next win (that of the bonus) is € 169.5 and in fact the new credit is € 1859.57. If the BET had been 5 € I would have had 5 € less.

Fortunately when I saw that the bet went down during the bonus I started logging, which proves that the bonus bet was wrong. I attach video.

Casino support keeps saying they see no problem, when luckily the transactions and video prove otherwise.

Salve,

ho effettuato un giro alla slot Silverback Gold con BET 500€ ed è venuto il bonus.

La pagina si è chiusa. Ho riavviato i gioco e si è ripresentata la combinazione bonus con bet 500€, ma una volta avviato il bonus il bet è sceso a 5€.

Ho vinto 169,5€, che a bet 500€ dovrebbero essere stati 16950€.

Come si può vedere dalle transazioni allegate quando ho puntato 500€ il credito è sceso da 2190,07€ a 1690,07€.

La vincita successiva (quella del bonus) è di 169,5€ e infatti il nuovo credito è di 1859,57€. Se il BET fosse stato 5€ avrei dovuto avere 5€ meno.

Fortunatamente quando ho visto che il bet è sceso durante il bonus ho avviato la registrazione, che dimostra come il bet del bonus fosse errato. allego video.

Il supporto del casinò continua a dire che non vedono problemi, quando fortunatamente le transazioni e il video dimostrano il contrario.

Hello massikk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

I emailed the transcripts.

I do not know how to do. I was playing bet 5 €, then it started alone a hit at 500 € (which I had not done) and the bonus comes.

You close the page and reopen it, the slot with bet 500 € and the bonus screen restarts.

After that the bet is lowered by itself to € 5 and the free spins begins.

Ho inviato via mail le trascrizioni.

Non so come fare. Stavo giocando a bet 5€, poi è partito da solo un colpo a 500€ (che non avevo fatto) e viene il bonus.

Si chiude la pagina e riaprendola riparte la slot con scritto bet 500€ e la schermata bonus.

Dopodiché il bet si abbassa da solo a 5€ e inizia i giri gratuiti.

Thank you very much for your reply and email, massikk. I tested the game and how the bonus feature works, and I found out that this is just how the game works. You bought the bonus feature for €500 with a bet of €5. I set the testing bonus features as you did and the game behaved exactly the same.

Unfortunately, in this case, there is not much more we could do for you. Do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Dear massikk,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.