Lucky Legends Casino - Hráč má potíže kvůli opožděnému výběru bitcoinů.

I requested a withdraw on 07\22\2023. The system was down so it was canceled and then re requested on 07\24\2023. On 08\18\2023 the withdraw was finally approved. Now here we are 08\26\2023, and the bitcoin deposit has still not been sent. I really try not to complain, however, this has been so frustrating!! With it being bitcoin, and the fact that I have already been waiting so long, There just isn't a reason the money isn't in my account already. No matter what question I ask, the answer EVERY SINGLE TIME is 48-72 business hours. No matter what that is the anser everything boils down to. I have heard it everyday for the last month...

Dear ambertullsharp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly the transaction is displayed as 'approved' in the casino's transaction history?

Could you please send me your recent correspondence with the casino on the topic? My email is tomas@casino.guru

Kindly note I changed the disputed amount to 1200 USD. Please let me know if that is accurate.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Unfortunately my phone screen shattered and I am unable to get any of the screenshots. That is correct about my withdraw finally being approved and now it has just sat there since last week. I already had to wait over 30 days for it to be approved which is so frustrating! I will try to figure out screenshots on my desktop.

ANY LUCK??

Thank you very much, ambertullsharp, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, ambertullsharp!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Greetings all,

Just confirming that payment in full went out via Bitcoin on the 29th of August and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Lucky Legends

ambertullsharp, please, confirm that you have received your funds!

It was deposited!! Thank you SO very much!

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, ambertullsharp, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Pavel K

Casino Guru Team