Lucky Days Casino - Hráč se domnívá, že jeho výběr je opožděn.

Hello, my payout from luckydays has only been processed for 4 days, the money has not been credited to my account. Lucky days does not take any further steps because the money has already been transferred, but according to my bank, nothing has been booked

Hallo meine Auszahlung von luckydays wurde bearbeitet nur seit 4 Tagen geht das Geld nicht auf mein Konto ein Lucky days übernimmt keine weiteren Schritte da das Geld bereits überwiesen wurde laut Aussage meiner Bank ist aber nichts gebucht worden

Dear Togo1988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update still nothing arrived. The payout was on Monday, no bank works with the money as long as the casino doesn't respond to emails anymore

Update es ist weiterhin nichts angekommen. Die Auszahlung war am Montag keine Bank arbeitet so lange mit dem Geld das casino reagiert auch auf keine email mehr

There was still no money in my account, I was then told that they had not transferred it on Sunday but on Thursday, but even that is not true, even then the money should have arrived. Luckydays keeps the money back for no reason no breach of T&Cs no bonus nothing

Es kam weiterhin kein Geld auf meinem Konto an man sagte dann mir das sie es nicht am Sonntag überwiesen hatten sondern am Donnerstag aber selbst das stimmt nicht selbst da hätte das Geld ankommen müssen. Luckydays behält das Geld ohne Grund zurück kein Verstoß gegen die AGB kein Bonus nichts

After I said in live chat that the authority would like an opinion from me, the money was transferred via real-time transfer, so you can see that the whole time it was lied to. So the money has arrived

Nachdem ich jetzt im livechat gesagt das das die Behörde eine Stellungnahme von mir möchte wurde das Geld per Echtzeit Überweisung übertragen somit sieht man das die ganze Zeit gelogen wurde. Also das Geld ist angekommen

Awesome news, Togo1988. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.