Limitless Casino - Odstoupení hráče bylo zadrženo.

I redeemed the 31 free spins in Santa’s reel slot game. I won $2.87 and completed my playthrough of 87$ with my balance of $50.12 I began to attempt to verify my account. I made a deposit of $10.50 through btc because the rules states no kyc needed if deposit with crypto. After making my deposit I received a email stating my deposit was being delayed until my balance was under $1 by means of playing or making a withdrawal. But several attempts to contact customer support to verify my account. My balance was changed from $50.12 to $10.40 cents

Dear Tyler7119,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In the past we received the following message from the casino:

"Please note that by default, all accounts are restricted from being able to submit withdrawal requests. By contacting our Customer Service, said option can be allowed if all conditions are met. Only in certain cases, account verification is required in order to be able to withdraw your winnings."

Could you please advise if you contacted Customer Support already? When the balance has changed? Isn't it that the withdrawal has been processed successfully and the real money deposit credited successfully?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes I have and they told me that I had opened more than one account so my free bonus winnings were void. Even though I had taken care of that issue over a month ago, after I lost my phone and was no longer able to access or reset my passwords because I was locked out of my iCloud account an email for an unknown period of time. After speaking to live agent on live chat instructed me to make another account and close one with customer support. I still have a few emails of the support person telling me to only use my account with username TyTyl2020 from then on.

Thank you, Tyler7119, for the clarification. Could you please advise when the balance has changed? Isn't it that the withdrawal has been processed successfully and the real money deposit credited successfully?

Dear Tyler7119,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.