Leon Casino - Hráč má potíže s dokončením ověření účtu.

I have tabled 50 EURO 125 EURO WON asked me to DO IDENTIFICATION TO DO THEIR COMMITMENT sent PASSPORT NOT ACCEPTED THEIR sent DRIVING LICENSE NOT ACCEPTED THEIR sent IDENTITY NOT accepted the. IT IS OBVIOUS THAT THEY DO NOT WANT TO GIVE ME THE MONEY.

ΕΧΩ ΚΑΤΑΘΕΣΕΙ 50 ΕΥΡΩ ΚΕΡΔΙΣΑ 125 ΕΥΡΩ ΜΟΥ ΖΗΤΗΣΑΝ ΝΑ ΚΑΝΩ ΤΑΥΤΟΠΟΙΗΣΗ ΓΙΑ ΝΑ ΚΑΝΩ ΑΝΑΛΗΨΗ ΤΟΥΣ ΕΣΤΕΙΛΑ ΤΟ ΔΙΑΒΑΤΗΡΙΟ ΔΕΝ ΤΟ ΔΕΧΤΗΚΑΝ ΤΟΥΣ ΕΣΤΕΙΛΑ ΔΙΠΛΩΜΑ ΟΔΗΓΗΣΗΣ ΔΕΝ ΤΟ ΔΕΧΤΗΚΑΝ ΤΟΥΣ ΕΣΤΕΙΛΑ ΤΑΥΤΟΤΗΤΑ ΔΕΝ ΤΗ ΔΕΧΤΗΚΑΝ. ΕΙΝΑΙ ΠΡΟΦΑΝΕΣ ΟΤΙ ΔΕΝ ΘΕΛΟΥΝ ΝΑ ΜΟΥ ΔΩΣΟΥΝ ΤΑ ΧΡΗΜΑΤΑ.

Dear Kyriakos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account and why your documents haven't been accepted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I SENT THEM THE PASSPORT THE IDENTITY AND THE DRIVING LICENSE I HAVE NOTHING ELSE TO SEND THEM CALL THEM HERE TO TELL US

ΤΟΥΣ ΕΣΤΕΙΛΑ ΤΟ ΔΙΑΒΑΤΗΡΙΟ ΤΗΝ ΤΑΥΤΟΤΗΤΑ ΚΑΙ ΤΟ ΔΙΠΛΩΜΑ ΟΔΗΓΗΣΗΣ ΔΕΝ ΕΧΩ ΚΑΤΙ ΑΛΛΟ ΝΑ ΤΟΥΣ ΣΤΕΙΛΩ ΦΩΝΑΞΤΕ ΤΟΥΣ ΕΔΩ ΝΑ ΜΑΣ ΠΟΥΝ

Thank you very much, Kyriakos, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello KYRIAKOS,

I looked at your complaint and will do my best to help you. I would like to invite Leonbets Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Hi KYRIAKOS, I spoke internally with my customer support team and they told me that the KYC verification has been completed and was approved. Please try to withdraw your funds one more time.

Thank you for playing at Leonbet,

Regards

Leonbet Team

I CONSIDER THAT THE COMPLAINT SHOULD REMAIN OPEN UNTIL THE WITHDRAWAL IS COMPLETED

BECAUSE WHAT I UNDERSTAND FROM THE LAST TWO MESSAGES IS THAT WE IDENTIFIED YOUR ACCOUNT BUT WE WILL NOT GIVE YOU THE MONEY.

ΘΕΩΡΩ ΟΤΙ ΠΡΕΠΕΙ ΝΑ ΜΕΙΝΕΙ ΤΟ ΠΑΡΑΠΟΝΟ ΑΝΟΙΧΤΟ ΜΕΧΡΙ ΝΑ ΟΛΟΚΛΗΡΩΘΕΙ Η ΑΝΑΛΗΨΗ

ΓΙΑΤΙ ΑΥΤΟ ΠΟΥ ΚΑΤΑΛΑΒΑΙΝΩ ΑΠΟ ΤΑ ΔΥΟ ΤΕΛΕΥΤΑΙΑ ΜΥΝΗΜΑΤΑ ΕΙΝΑΙ ΟΤΙ ΣΟΥ ΤΑΥΤΟΠΟΙΗΣΑΜΕ ΤΟ ΛΟΓΑΡΙΑΣΜΟ ΑΛΛΑ ΤΑ ΧΡΗΜΑΤΑ ΔΕΝ ΘΑ ΣΤΑ ΔΩΣΟΥΜΕ.

Hi KYRIAKOS, Like I stated in my previous comment, please cancel your pending withdrawal , and re apply for it again. This should solve your problem 🙂

Regards,

Leonbet Team

Dear KYRIAKOS,

try to apply for withdrawal and let me know when you'll receive your winnings.

Dear KYRIAKOS,

please, wait a little bit longer, your withdrawal request is pending. If there will be no change in one week we'll investigate further with the Casino.

WITHDRAWAL HAPPENED

Η ΑΠΟΣΥΡΣΗ ΠΡΑΓΜΑΤΟΠΟΙΗΘΗΚΕ

Dear KYRIAKOS,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru