Lapilanders Casino - Hráč se snaží dokončit ověření účtu.

Unfortunately, this casino tries everything to not have to make a payout! Have sent all documents that were accepted at all other casinos and it is simply not accepted! Please help! Thank you Thomas

Leider probiert dieses Casino alles um keine Auszahlung vornehmen zu müssen ! Hab alles Dokumente die auch bei allen anderen casinos akzeptiert wurden gesendet und es wird einfach nicht akzeptiert! Bitte um Hilfe! Danke Thomas

Dear leimi8 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with account verification.

Please allow me to ask you a few questions so I have a complete picture of the situation.

Could you please advise which documents you have already provided and when exactly did you send the last one? Which documents seem to be causing the issue? Did the casino mention why they rejected your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello ! Everything as requested (passport, water bill where even Lt Paragraph 11 is stated as correct and is not yet three months old and my front and back of the bank card! But since you are only accepted if you upload to the account, I have no chance to take live pictures send but can of course only use pictures from the photo library.As I said, I am registered with countless casinos but this should be a tactic.Please help.Thank you

Hallo ! Alles wie verlangt (Reisepass, Wasserrechnung wo sogar Lt Paragraf 11 die Richtigkeit angegeben ist und noch keine drei Monate alt ist und meine vorder und Rückseite der bankkarte ! Da man aber nur akzeptiert wird wenn man in Account hochlädt, habe ich keine Chance live Bilder zu senden sondern kann natürlich nur aus der Fotothek Bilder verwenden . Wie gesagt so bin ich bei unzähligen Casinos registriert aber dies dürfte Taktik sein . Bitte um Hilfe .danke

Dear leimi8,

Would you be so kind as to send me all the relevant communication between you and the casino together with any other supporting evidence, so we have a clear picture of the situation? My email is tomas@casino.guru

Casino reached the goal . I gambled away the 200 and will never play there again! Thanks for the effort

Casino hat das Ziel erreicht . Habe die 200 verzockt und werde da nie wieder spielen ! Danke für s bemühen

Dear leimi8,

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear leimi8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, in this case it was my own fault because unfortunately I overlooked the fact that you gave such a bad reputation to this casino, so I should never have gambled there! Thanks to your team anyway!

nice day

Thomas

Hallo , in diesem Fall war ich selber schuld da ich leider übersehen habe das ihr so eine schlechte Reputation hergegeben habt für dieses Casino also hätte ich nie dort zocken dürfen ! Danke trotzdem an euer Team!

schönen Tag

Thomas

Thanks for your reply.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.