Kinghills Casino - Hráčský účet byl pozastaven kvůli problému s blokováním hazardních her.

The transactions coming through my bank were not classed as casino transactions as I was informed they would have been stopped by my bank as there is a gambling block on the account. Neither are they registered with the UK gambling commission so sign up and deposits shouldn’t be allowed.

I have also been in touch with Gamstop via a friend who works there informing me they weren’t registered and the payments shouldn’t have been taken or even been allowed to open an account. I am also registered with Gamstop.

I’ve been advised that my account has been suspended now, because of these reasons, therefore shouldn’t have been able to even deposit in the first place. 

Dear Cubbins,

Thank you very much for submitting your complaint I'm truly sorry to hear about your issue with Kinghills Casino.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. 

In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. 

Please understand casinos operating without a UKGC license are not part of the Gamstop scheme. If you open an account in a casino outside of UKGC jurisdiction, you will only be protected after you request a permanent self-exclusion due to gambling problems.

Please let me know if there is any information I haven't considered, otherwise your complaint will be closed.

Thank you very much in advance for your reply.

Best regards,

Tomas