Karamba Casino - Hráč se snaží vybrat své výhry.

They lied telling me my bank declined my payment.spoke with my bank they had not received any such payment.

They transferred money back to my account but blocked my card so had no way of withdrawing money!

Customer service said several times I'd recieve email! Nothing ever came! Absolute joke of a company!

Dear Dominic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your bank card has been blocked for further deposits? When you were advised about payment being rejected by the bank, I believe it was intermediary bank, not yours. Could you please advise if you have received any payments in the past? Have you been advised by casino to use any alternative payment method to withdraw your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Dominic,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.