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I am from india. India k9win link is k9inr.com. My username is bikash134 , when I am submitting a withdrawal request on 08/12/21 then my withdrawal is cancelled next when I contact on live the told me call the whatsapp number. Then a k9win india staff telling me show your identity documents. I am providing all documents then he realesd my account. Next day when I placed a withdrawal then my account is suspended and live chat told me your account need 14 days for veryfication prossesing. Now 24 days running but when I contact in live chat thay told me your reports is not coming please wait. When I contact k9win india manager they ignore my sms and what's app call also same as affiliate agent Johnson. If the k9win is a trusted company plz check my problems and solve it. I mostly bet k9win sportsbook AFB sports on live soccer match first half and full time total goal over under market.

Dear Bikash,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players at different times.

Which documents have you provided and when exactly? Have you submitted all the required documents?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Indian person has votar id , addhar card, pan card and bank account. I am providing this document . A k9win agent is video call me on whatsapp and check my all documents. His needed all documents I will provide. I am providing documents on 08/12/21 next day my account is realesd then when I placed a withdrawal request again my account is suspended and live support telling me what for veryfication prossesing 14 days needs.

Thank you very much Bikash for your reply. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Bikash.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Ok thanks. Today 30 days running. When I am contacting k9inr ( k9win) customer service they tell me provider are not replying wait for the resulation. Thanks for your patience.

K9WIN telling me AFB sports and evulation gaming not completed your veryfication but when I am contacting on 2 providers they are telling me K9WIN hold your money. What I am doing now

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Bikash.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website.

Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru