Joker8 Casino - Ověření účtu hráče je zpožděno.

Hi I sign up for this casino april 15 2024 and manage to win a substantial amount of 45000$ cad.plus pending withrawal of 2250$ cad.im on the final stage of account verification.for my withdrawal to be processed.i was ask to provide a copy of my bank statement period march 15 to april 15 2024.as proof of deposit and so I did.I uploaded a copy of my bank statement period march 1 to april 18 2024 on there verification section.and for some reason they wont verify it..I guess its there strategy not to pay there players. I hope you can help.me with this one..

THANK YOU.

Dear samuelobando43,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings?
• Have you provided all the other personal documents to verify your identity?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Everything is already verified as you can see on the screenshot..except for the proof of deposit. I was ask to provide a copy period march 15 to april 15 2024..which I already provided I uploaded a copy of my bank statement showing all the transactions period march 1 to april 18 2024 including the deposit I made from the casino..and they keep on asking for other documents.

Thank you very much, samuelobando43, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, samuelobando43!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

They already aprove the proof of card that I use to fund my account and for some reason why they giving me hardtime verifying the prop of deposit. It doesn't make sense.

My withdrawals is been hold for two weeks now and counting.im starting to lose hope to get my withdrawals.how this casino have high safety index..

Dear Pavel,

Thank you for reaching out.

We would like to inform you that the we requested transaction history for 15.03.2024-15.04.2024 with deposit to our website visible, but the customer has been unable to provide the document for the full period.

Best regards,

Joker8.com

Thanks Joker8.com!

samuelobando43, is there any reason behind not providing proof of deposit?