JackpotCity Casino IT - Hráčův vklad nebyl nikdy připsán na jeho účet.

the casino software crashed at the time of payment but I found that the money had been deducted from my bank account I sent everything they asked for assistance including a copy of the account statement and the number of the transaction but from 25 October still nothing even after many reminders tell me they are checking ... with exact time and transaction number I think it takes 1 minute ..

il software casinò si é bloccato nel momento del pagamento ma ho constatato che i soldi erano stati scalati dal mio conto bancario ho mandato alla assistenza tutto ciò che mi hanno chiesto compreso copia estratto conto e numero della transazione ma dal 25 ottobre ancora nulla anche dopo molti solleciti mi dicono che stanno controllando ......con ora esatta e numero transazione penso ci voglia 1 minuto..

Dear fabio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your deposit hasn't been credited to your player’s account?

Would you be so kind as to forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

thanks for your help ... all communications are the same in fact I think the answers are a ready link because they always read ... we have passed your problem to the finance department and we are waiting for an answer ... in the attachment sent to you too there is the answer from my bank with transaction number ... thanks

grazie per l aiuto ..tutte le comunicazioni sono uguali anzi penso che le risposte siano un link già pronto perché recitavano sempre ... abbiamo passato il tuo problema al dipartimento finanziario e siamo in attesa di una risposta..nell allegato inviato anche a voi c'è la risposta della mia banca con numero transazione ... grazie

in the complaint I have attached a response from my bank where it communicates the transaction number with the day and time ... to date the casino still does not recognize my deposit and yet the bank has informed me that the funds have been paid

nel reclamo vi ho allegato risposta della mia banca dove mi comunica numero transazione con giorno e ora ..ad oggi ancora il casinò non riconosce il mio deposito eppure la banca mi ha comunicato che i fondi sono stati versati

I enclose copies of the transaction .. e-mail assistance from my bank (hype card) .. thanks

allego copie della transazione ..e mail assistenza della mia banca (carta hype).. grazie

Thank you very much fabio for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Fabio,

From now on, I’ll be taking care of your complaint.

Have you been advised what information exactly would be considered sufficient proof in your case? Has there been any communication between you and the casino since November 5?

thank you but I have decided to proceed legally with the help of my bank I cannot detect the reason but please tell other players to check carefully ..

vi ringrazio ma ho deciso di procedere per via legale con aiuto della mia banca non posso rilevare il motivo ma informi altri giocatori di controllare bene..

Thank you, Fabio, for your reply. Do I understand correctly that you no longer wish to pursue this matter with the help of our complaint resolution center? Please note that if that’s the case, I will have to reject your complaint.

Please let me know how would you like to proceed.

Dear Fabio,

I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the set time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because Fabio stopped responding to our messages and questions. Without his cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.