JackpotCity Casino IT - Hráč tvrdí, že platba byla zpožděna.

I withdrew €400 on 16/5/2023 at around 11pm with paysafecard electronic wallet which is allowed to deposit and withdraw from this site, it was confirmed on the 18th and to date they have not yet been credited to me, times are 4/ 48 working hours after approval, I should have received them by yesterday 05/22

Ho prelevato 400 € il 16/5/2023 alle ore 23 circa con paysafecard portafoglio elettronico consentito sia per depositare che per prelevare da questo sito, il giorno 18 è stato confermato e ad oggi non mi sono ancora stati accreditati, i tempi sono 4/48 ore lavorative dopo approvazione, avrei dovuto riceverli entro ieri 22/05

Dear Dylandy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand but the player must and is obliged to respect the terms and conditions of the various gaming sites while the latter don't? If there are deadlines, they must be respected, thanks anyway

Capisco ma il giocatore deve ed è obbligato a rispettare i termini e condizioni dei vari siti da gioco mentre quest'ultimi no? Se ci sono dei termini vanno rispettati grazie comunque

You can close the case they reversed the withdrawal and put the money back in the account, I can withdraw it with other methods thanks

Potete chiudere il caso mi hanno stornato il prelievo e rimesso i soldi nel conto, potrò prelevarli con altri metodi grazie

Dear Dylandy,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru