Jackpot.com Casino - Limit vkladu hráče nebyl správně nastaven.

I have set a deposit limit at 1000 per day . They have allowed 1600 in one day . Its also over 24 hours so one day/24 hours it's the same . I have sent at least 10 emails none replied to however if I email from a different address saying I can't deposit funny enough they respond straight away .

Hello mdowner8888,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot.com Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request for the deposit limit? How long after that did you deposit? Was it only 1 deposit or you did try to make other ones since then?

Looking forward to your answer.

Regards,

Nick

Hi . The deposit limit was 1000 wether that was a rolling day or a rolling 24hrs 1600 was deposited within both time scales. I have emailed them at least 10 times and not a single reply .thanks

Can you please advise when did this happen and when did you first contact them with this issue?

28th March. The extra 600 over the limit Is not only confirmed from my bank but the spreadsheet jackpot.com actually sent me!

Hello mdowner8888,

Before we would move forward, can you please advise if you deposit limit is now working or you were able to deposit more since then? If it was a single time issue which the casino fixed right away, there isn't much to do with the first one over the limit.

I don't know if it's working I've closed the account. I have the proof it didn't work and they are ignoring my emails.

Hello mdowner8888,

Does it mean that your account is now closed and the complaint is no longer relevant? Is there anything else we can assist you with? If no, I will be closing the case.

The complaint is still relevant yes .

What is your intention now when your account is closed?

Well I'm not going to stick with them as they don't stick to security deposits. That's my query. They have allowed it to go over and are now ignoring emails .

Dear mdowner8888,

I can understand that you won't play there anymore, but what exactly do you expect from this complaint now if you have closed your account? The initial issue was regarding your deposit limit which is no longer relevant as your account is blocked.

Well they have allowed me to deposit more than the agreed limit so I would like that back or even a reply to any of my various emails to them which they ha e ignored

Dear mdowner8888,

The amount you deposited above the limit was on your account when you closed it or did you lose that balance?

The balance was lost yes . But the complaint is had they adhered to the deposit limit it would never of happened.

Hello mdowner8888,

Unfortunately if you have lost the balance there is nothing we are possibly able to do. As I already mentioned, setting a deposit limit is not mandatory for any casino and as you lost the balance, there is no way to refund it. I'm really sorry that we could not help more but the initial issue of this complaint is no longer relevant for the above mention reason and therefore it will be now closed.

Best regards,

Nick