Jackpot Capital Casino - Hráč má potíže s dokončením ověření účtu.

Jackpot capital casino site is not verifying my documents. Its more than 8 days. And i am still waiting for it. I have 300$ in game wallet. And want to withdraw 180$ as i wagered no deposite bonus offer.

Plss kindly look into this matter and help me.

Dear sahiljangde1997, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Hi my name S. K.,

I am troubling to verify my documents.

I provided them all the required documents still they are not verifying it.

Everytime they Comes up with the new reason. Even the identity photo holding picture is neccessary only those for who choose to withdraw from crypto currency(its on their website statement.).Still i reSended again required documents.

Its more than 8 days of waiting. Their Support Team says only send this and that document which i already have sended in clear and legible.And everytime they give 3-5 working days. After that they come with new timeline again 3-5 days. Its kind a loop.

IF U WANT I CAN SEND YOU PERSONALLY THE DOCUMENTS WHICH I HAVE SENDED then u decide its clear and legible or not.

Last i sended document on 30th june.

And again in last 3day.

Have 300$ in my game wallet and want to withdraw 180$ as i wagered all required amount.

See this everytime they come with new reason ' your x document is not received'

again after 3-5 days waiting same thing will repeat plss help me.

Any update?

Thank you for providing me with the screenshots. When exactly have you sent the last document the casino needed for verification? Please bear in mind that we recommend the players wait up to 14 days for the verification procedure to be finished.

Thanks to capital jackpot my documents are verified now.

Waiting for 180$ withdrawal which is in pending.

Thank you for the information. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Ok

My case is resolved plss close it.

Dear sahiljangde1997,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru