IceCasino - Ověření hráče je zpožděno.

Hello, I deposited 50 euros with no bonus. Because I was unjustifiably not given a 200% bonus. I wagered my deposit twice. Was a regulation at the Icecasino. 77 euros paid out. Documents uploaded and asked when I will receive my payment. It has been said within 24 hours. § days later I ask again and get this answer:

Thanks for waiting. Your account isn't verified yet. But it's not going to somehow influence your withdrawal. You'll receive your money. You only need to wait.

12:46

how long

We don't give the exact terms for non-verified players. But this doesn't take more than a week, usually.

12:48

what

1 week for cahsout?

Support says my account is not verified. Then I wonder why Didn't get an email that any document was missing.

And why should I wait a total of almost 2 weeks for a payout?

Does not make sense.

Please help as I've only read bad things about the casino in other forums. thank you

Hallo, habe 50 Euro eingezahlt ohne Bonus. Da mir unberechtigterweise ein 200% Bonus nicht gegeben wurde. Hab 2 mal meine Einzahlung umgesetzt. War Vorschrift bei dem Icecasino. 77 Euro ausbezahlt. Dokumente hochgeladen und gefragt wann ich meien Auszahlung erhalte. Gesagt worden ist innerhalb 24 Stunden. § tage später frag ich nochmal nach und erhalte diese Antwort:

Thanks for waiting. Your account isn't verified yet. But it's not going to somehow influence your withdrawal. You'll receive your money. You only need to wait.

12:46

how long

We don't give the exact terms for non-verified players. But this doesn't take more than a week, usually.

12:48

what

1 week for cahsout?

Support sagt mein account ist nicht verfiiziert. Dann frage ich mich warum? Hab ja keien Email bekommen das irgendein Dokument fehlt.

Und warum soll ich dann insgesamt fast 2 wochen auf eine Auszahlung warten?

Macht kein Sinn.

Bitte um Hilfe, da ich auch in anderen Foren nur schlechtes über das Casino gelesen habe. Danke

Hello wennertom,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? Since when is your account fully verified? Is this your first withdrawal request in the casino?

Please note that we always recommend to wait at least 14 days if you are requesting your first withdrawal. It is very common in almost every casino as the casino needs to check all your documents, bets i.e.

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Dear wennertom,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

Regards,

Nick

Hello, then we paid relatively quickly. Is a good casino. regards

Hallo,haben dann doch relativ schnell bezahlt. Ist ein gutes Casino. Grüsse

Thank you wennertom for letting us know that you have been verified and received the money. I will now close the complaint as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again, we will gladly try to help you out.

Regards,

Nick