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Hello my dear guru I have the same problem with the ICE CASINO as with Vulkan Vegas they don't want to delete the account please help me again

Hallo mein lieber Guru habe mit dem ICE CASINO das gleiche Problem wie beim Vulkan Vegas die wollen das Konto nicht Löschen bitte hilf mir noch mal

Dear Guido,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"31 PERSONAL LIMITS AND SELF-EXCLUSION

31.1. To assist you in gambling responsibly, we have limits on account activity that you can set in the "Responsible Gambling" section of your profile or by contacting Live Support.

31.2. After you deactivate your account, you will not be able to log in, open a new account or withdraw money."

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

Greetings IceCasino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period.

Please send another email to support@icecasino.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

Hello, Petronela

We've checked the chat records, here is what we saw:

"Player

2022-04-21 02:34:41

he

Operator

02:34:47

Hi! How can I help you?

Player

02:34:57

rip off

assholes shut the shit up

Operator

02:35:32

Could you please describe the reason for your dissatisfaction in a bit more detail?

Player

02:35:41

sag dem muffyt

Operator

02:35:48

Chat is over"

Regardless of player's swearing, the account is now permanently blocked.

Hope this resolves the issue.

Kind regards

Thank you very much, IceCasino team, for your assistance.

Dear Guido,

Is there anything else we could try to help you with or we can mark this case as resolved?

Additional comments from the player:

"Thanks, the matter is settled Great keep it up!!!!"

Additional comments from the player:

"Danke die Sache ist erledigt Spitze weiter so!!!!"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Guido, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru