Hyperino Casino - Hráč má potíže s výběrem své výhry.

Hello, they don't pay out and don't answer my emails or chat. What should I do.

Hallo die zahlen nicht aus und antworten weder auf meine Mails noch im Chat. Was soll ich machen.

Additional comments from the player:

"Hello, I have been waiting for my payout since yesterday, it does not happen. In the advertising it says hyper-fast payout. Nothing like that. In the chat there is no longer any reaction and emails are not answered either"

Dear Yigabr,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Yigabr,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.