Harry's Casino - Pokusy hráče uzavřít účet byly přehlédnuty.

i have asked this pile of shit casino site to close my account up 4 times now and i can still log on they are not happy with having over 2 grand of my money, they make it hard to verify yourself especily if you have money in your account ,and they take money off you in the middle of playing and give it to ravebyflutterwave ? £100

be very carefull do not joint this casino you will be very dissapointed

and certinly out of pocket it wants closing down and the quicker the better i wont be spending another penny and will sleep better when and if they do so stay away !!!

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward emails or screenshots showing that you have sent requests for your account’s closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

I have checked Responsible Gaming section on the website, and this is what I found https://playatharrys.com/templates/company/responsible_gaming:

„ TIME OUT

Time Out enables you to take a short break from playing with us. To enable Time Out, please contact our Customer Support via Email with your request.

SELF EXCLUSION

Alternatively, you may feel you need a longer break from gambling; in that case you can choose to self exclude. Self Exclusion means that your Harry's account will remain closed for up to 3 months. To enable self Exclusion, please contact our Customer Support via Email support@playatharrys.com with your request."

Is the email address mentioned above, that one, you have sent your emails to?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

i just want you to close this account like i have asked

so i can not need to worry that any more of my money will go to

rave by flutterwave out of my account ( that i have never heard of)

thank you mr p *** ***

Dear Peter,

I’m sure you understand that I don’t work for Harry's Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you.

Could you please advise if you have sent your request to support@playatharrys.com? You are the only one who can place such a request. Thak you in advance for your understanding and cooperation.

sorry petronela for the mistake

i will send them another e mail thanks

No worries, Peter. Please keep me updated.

Have there been any developments since our last conversation, Peter?

Dear Peter,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.