Gamblemax Casino - Hráč nemůže vybrat své výhry.

I signed up and started playing genie mega reels and when I got to the first almost $3000 I decided to withdrawal was told I had to deposit $50 for the verification so the next day I deposited $50 then went to withdrawal and couldn't do so so I emailed the company and they sent me this back so I got the bet down to $0 and went to withdrawal and now this comes up which not understanding I emailed them ans have yet to get an email back Im getting really frustrated and want my money pleas help me not sure what to do

Dear rmalise32,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblemax Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly this was your verification deposit was your only deposit in the casino?
• Have you completed account verification successfully?
• Was there any visual indication about how much you were supposed to wager your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes depositing $50 was the way for me to complete the verification request and yes I have completed the verification successfully after I did this it came up with I had to invite 10 registered users when I emailed them asking why I had to do so and how do I go about doing this they have ignored every email since and I have sent them 3 emails and only $50 had to be deposited

???

Thank you very much, rmalise32, for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello rmalise32,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Antillephone N.V. (https://casino.guru/licensing-authorities/curacao-license-3) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (matej@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Matej

OK thank you

Hello rmalise32,

Can you confirm if you contacted the Curaçao Antillephone N.V.?

Dear rmalise32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I hope rmalise32 has reached out to the regulator. Since we can't confirm this and it's a recurring issue at this casino, we've chosen to mark this complaint as unresolved. Rmalise32 or the casino can reopen and update this complaint at any time.