Frank Casino - Hráč má nedefinovaný problém.

I have deposited € 10 several times on Fs and received nothing, even after questions I received nothing. Minimum bet € 5. In the end it costs 10 € and you should deposit 50 €. A bit suspicious and strange. My last deposit was also downplayed. There is no money back either.

Ich habe mehrmals 10€ eingezahlt auf Fs und nix erhalten auch nach Fragen nichts bekommen. Minimaler Einsatz 5€. Am Ende kosten sind 10€ und man soll 50€ einzahlen. Ein bisschen suspekt und merkwürdig. Meine Letzte Einzahlung wurde auch runtergespielt. Geld zurück geben gibt's auch nicht.

Dear Diana1323,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and the name, ideally the URL of the casino. Could you please elaborate? Do I understand correctly that you have been trying to purchase Free Spins but were unsuccessful?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Diana1323,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.