Wild Robin Casino - všeobecná diskuze (strana 12)

Tomas told me he'd look into it, so I hope it will be taken care of soon. 

Thank you. Indeed, Tomasz was so helpful that he didn't help at all. He extended the deadline by another 7 days. Before I filed a complaint with you, I studied the exact same case with Wild Ronin. The casino guru helped immediately. Tomas now explains that the casino has 30 days for a refund. According to whose rules? Because in the previous case, not handled by Tomas, there were no such deadlines. I have to wait until May 3rd for my money, whereas I filed complaints about many Ronins on March 27th. That's more than a month, even according to the rules he specified.

Thank you . Rzeczywiście Tomasz tak pomógł że nie pomógł wcale. Wydłużył czas o kolejne 7 dni. Zanim złożyłam reklamację u Was przestudiowałam dokładnie taki sam przypadek z wild ronin u Was.casibo guru pomogło odrazu. Tomas teraz tłumaczy że kasyno ma 30 dni na zwrot. Wg czyich reguł? Bo w poprzedniej sprawie nie prowadzonej przez Tomasa takich dat nie było. Kasę mi czekać do 3 maja, gdzie ja reklamacje na wiele robin złożyłam 27.03. To więcej niż miesiąc nawet wg reguł które wskazał.

https://casino.guru/complaints/wild-robin-casino-player-s-account-closure-request

I'm trying to help you, but this just puts me in a situation where I have to keep repeating the same thing. Please stick to what I wrote in the complaint; I don't have anything else to say. 

I know, and I absolutely didn't mean to put you in this situation. I simply don't understand. Why some specialists can respond and help while others can't. Please understand me too. I've been trying to get help since March 27th, and I've gotten nothing but the question, "Has the casino paid the refund?" I have the impression that Tomas is simply dismissive of my case. Yesterday, after your intervention, he opened a case, and then it was extended for the fourth time until May 3rd. No one has even contacted the casino. So I apologize for being bitter, but in my opinion, since March 27th, the deadline has been extended, and asking the same question four times when the "resolved" option is available is probably not helpful.

Wiem i absolutnie nie chciałam postawić cię w takiej sytuacji. Ja po prostu nie rozumiem. Czemu jedni specjaliści mogą reagowac i pomagać a drudzy nie. Zrozum też mnie. Od 27.03 próbuje uzyskać pomoc, nie dostaje nic innego niż pytanie"czy kasyno wypłaciło zwrot". Mam wrażenie, że po prostu Tomas lekceważąco się podchodzi do mojej sprawy. Wczoraj po Twojej interwencji otworzył sprawę po czym po raz 4 zostało przedłużone do 03.05. Nikt nawet nie zwrócił się do kasyna. Więc przepraszam że jestem rozgoryczona ale od 27.03 to moim zdaniem wydłużony termin i zadanie 4 razy tego samego pytania kiedy jest dostępna opcja „resolved" to jednak chyba nie jest pomoc.

We sympathize with you, and I know how you feel—I’ve already said so. Unfortunately, I have no influence over moving this forward any faster; you’ll just have to be patient and wait for Tomáš. That’s the only advice I can give you, since I’ve already asked him about it, and you received the answer that although it has been delayed, I believe this is the last time. Believe me, I’d rather it were faster, but I don’t know what else to do about it.

I hope you understand.

It passed more than month. Still I did not receive the refund. Still Casino guru as well did not turn to Casino.

We're waiting for the casino to reply now. Please hang in there.