Sportaza Casino - všeobecná diskuze (strana 2)

Initially, I requested a withdrawal which was pending for about 10 days. Later, the company contacted me informing me that the withdrawal would only be made after verifying my account. When requesting account verification, I encountered issues with the company's verification guide, which resulted in an additional 4 days of waiting. After resolving this problem, I sent the documents and waited another 6 days. I was then contacted again by the company, informing me that my bank statement was tampered with, even though I had downloaded it directly from the bank's system. Finally, I was able to verify my account, believing that the problem was resolved and that payment would only be a matter of time. However, today is the last business day and payment has not yet been made. What a terrible casino!

Inicialmente, solicitei um saque que ficou pendente por cerca de 10 dias. Posteriormente, a empresa entrou em contato comigo informando que o saque só seria efetuado após a verificação da minha conta. Ao solicitar a verificação da conta, encontrei problemas com o guia de verificação da empresa, o que resultou em mais 4 dias de espera. Após a resolução desse problema, enviei os documentos e aguardei mais 6 dias. Em seguida, fui contatado novamente pela empresa, informando que o meu extrato bancário estava adulterado, embora eu o tivesse baixado diretamente do sistema do banco. Finalmente, consegui verificar minha conta, acreditando que o problema estava resolvido e que o pagamento seria apenas uma questão de tempo. No entanto, hoje é o último dia útil e o pagamento ainda não foi efetuado. Que cassino terrível!

I would like to express my deep dissatisfaction with the services provided by this bookmaker. Since the moment I decided to register, I have faced a series of problems that, unfortunately, have exceeded any reasonable deadline.

On the 23rd of this month, I had the unpleasant surprise of coming across a virtual environment full of issues that, in addition to compromising my user experience, resulted in damage to my mental health. The delay in verifying my account and subsequently withdrawing my winnings has been a real blow to the trust I initially placed in this platform.

The stress generated by this situation is immeasurable, and the lack of commitment on the part of Casino Sportaza is evident. It is worth mentioning that, when researching betting houses, I came across classifications that point to it as the worst in the sector, according to reviews from websites specializing in casinos.

I cannot fail to mention the delay in withdrawing the funds, which only accentuates my frustration. I request that the responsible team take immediate action to resolve these issues and restore my trust in the integrity of this bookmaker. Otherwise, I will be forced to look for more reliable alternatives that are committed to user satisfaction.

Gostaria de expressar minha profunda insatisfação com os serviços prestados por esta casa de apostas. Desde o momento em que decidi me cadastrar, tenho enfrentado uma série de problemas que, infelizmente, ultrapassaram qualquer prazo razoável.

No dia 23 deste mês, tive a desagradável surpresa de me deparar com um ambiente virtual repleto de questões que, além de comprometerem a minha experiência de usuário, resultaram em danos à minha saúde mental. A demora na verificação da minha conta e, posteriormente, na retirada dos meus ganhos tem sido um verdadeiro golpe na confiança que inicialmente depositei nesta plataforma.

O estresse gerado por essa situação é incomensurável, e a falta de compromisso por parte do Cassino Sportaza é evidente. Vale ressaltar que, ao pesquisar sobre casas de apostas, deparei-me com classificações que a apontam como a pior do setor, conforme avaliações de sites especializados em cassinos.

Não posso deixar de mencionar a demora na retirada dos fundos, o que só acentua a minha frustração. Solicito que a equipe responsável tome medidas imediatas para resolver essas questões e restabelecer a minha confiança na integridade desta casa de apostas. Caso contrário, me verei obrigado a buscar alternativas mais confiáveis e comprometidas com a satisfação dos usuários.

Thank you for describing your situation more. According to what I have learned, you went through verification after some time, which of course must be successful before you try to get your money. 

However, I see that you still can't get your money out, which is quite strange. Did the casino give you a reason since you've already verified ? 

Anyway, does your case concern sports betting or did you play any slots? 

Goodnight. They simply apologize and, with a disrespectful attitude, state that the payment is late. I have participated in casino games and sports betting, but I have canceled withdrawals three times due to excessive delays, which has made me impatient. Yesterday, I canceled the withdrawal of 1000 reais, as I no longer have the patience to deal with this casino.

Boa noite. Eles simplesmente pedem desculpas e, com uma atitude desrespeitosa, afirmam que o pagamento está atrasado. Eu participei de jogos de cassino e apostas esportivas, mas cancelei o saque três vezes devido à demora excessiva, o que tem me deixado impaciente. Ontem, cancelei a retirada de 1000 reais, pois não tenho mais paciência para lidar com esse cassino.

Not to mention the website is a real mess; It constantly ends the session on its own, without any action on my part. Please avoid this casino at all costs, it is a horrible experience. Today, I have a headache due to the immense frustration caused by the Sportaza website.

Sem mencionar que o site é uma verdadeira bagunça; constantemente, encerra a sessão sozinho, sem qualquer ação da minha parte. Por favor, evitem esse cassino a todo custo, é uma experiência horrível. Hoje, estou com dor de cabeça devido à imensa frustração causada pelo site da Sportaza.

So, if I'm not mistaken, now you prefer to lose the money instead? I believe it must be painful, but on the other hand, that money is yours, right? Is there any chance you would reconsider the options?

Set up the withdrawals again and focus on the complaint. Needless to say, that casino with such a score should be able to cooperate far better, if you ask me.

Dear community,

I'll briefly explain my problem. I have an account in which I have deposited €10,000 and have currently earned a plus of €85,000 through betting and casino (primarily BJ). Since I had already played there before, my VIP status was 5 and I was able to pay out €1,500 per day or €20,000.

After paying out €35,000, my VIP status was now reduced to 1 - despite my very high turnover (around €1,000,000 in the casino alone since the beginning of the year)

Which means that I can now pay out a maximum of €7,000 per month (€500 per day), which doesn't seem justified in my view given the sales. The relevant passages in the terms and conditions leave a lot of leeway for the bookmaker, but in my opinion a more detailed explanation of the VIP status would be necessary because, as in my case, they are clearly at the expense of the customer.

So my question is, would it be worth complaining to you? Please provide feedback and thank you for your service.

Werte Community,

ich erläutere mein Problem kurz, ich habe einen Account auf dem ich 10.000 € eingezahlt habe und mittels Wetten und Casino (primär BJ) derzeit ein + von 85.000 € erwirtschaftet habe. Da ich bereits früher dort spielte war mein VIP Status 5 und ich konnte 1.500 € pro Tag bzw. 20.000 € auszahlen.

Nach Auszahlung von 35.000 € wurde jetzt mein VIP Status auf 1 runtergesetzt - trotz meines sehr hohen Umsatzes (allein im Casino rd. 1.000.000 € seit Jahresbeginn)

was dazu führt das ich max. 7.000 € pro Monat (500 € pro Tag) jetzt auszahlen kann, was entsprechend der Umsätze aus meiner Sicht nicht gerechtfertigt scheint. Die entsprechenden Passagen in den AGBs lassen zwar viel Spielraum für den Buchmacher, aber eine genauere Erklärung des VIP Status wäre meiner Meinung nach notwendig, da sie wie in meinem Fall deutlich zu Lasten des Kunden gehen.

Daher meine Frage würde sich hier eine Beschwerde bei Ihnen lohnen / Sinn machen? Bitte um Rückmeldung und Danke für Ihr Service.

Hello, I see that your post is mostly about the withdrawal limit. 

However, as far as that is concerned, since the casino has Terms and Conditions and your VIP status is no longer at level 5, I'm afraid the casino has the right to do such a thing. 

Of course, I understand that this is not pleasant and it will be difficult to withdraw with such a limit, but we probably won't be able to do much about it. 

Anyway, did the casino also tell you why your VIP status changed and also your limit? 

No, not really, I accept that it just takes longer (€7,000 per month isn't a small amount) - the only thing that stresses me out is the bad experiences with this owner (as long as I get my money, I don't care), but that's probably the case for a lot of people Bookmakers/casinos like this, as there are many negative comments about all casino operators, regardless of whether they do almost everything right.

Regarding your question, no, I didn't get an explanation, despite asking via email. The only factor that has changed for weeks is that I haven't made a deposit (turnover is relatively high - both casino and betting).

nein nicht wirklich, ich akzeptiere das es eben länger dauert (7.000 € pro Monat ist ja nicht wenig) - mich stresst nur die schlechten Erfahrungen über diesen Eigentümer (solange ich mein Geld bekomme ist es mir egal), aber wahrscheinlich ist das bei sehr vielen Buchmachern/Casinos so, da viele negative Kommentare über alle Casinobetreiber kommen, egal ob die fast alles richtig machen.

zu ihrer Frage, nein ich bekam keine Erklärung, trotz Nachfrage per Mail. Einziger Faktor der sich seit Wochen geändert hat, dass ich keine Einzahlung mehr gemacht habe (Umsatz ist relativ hoch - sowohl Casino als auch Wetten).

Hello there. I do understand your concern, in my opinion, though, the casino really could give you an explanation about the changing of your VIP level.🤷‍♀️ At least there is no problem with the withdrawing until now, right? Hopefully it stays that way, and, please, let us know if anything changes.

So how do you actually get to that high VIP level, anyway? Is it just by making deposits, or is there also other ways included? 🤔 Also, if you are interested, you could write a user review about your experience at this casino, so maybe it'll help other players, to now what they could come across to if playing there. To do so, just click/tap on this link. 😉

Good day.

I received this statement, it can't be true that I played less, rather more (sales at BJ sometimes reached 6 figures per day, at least on the weekend - but it was only a small up and down) and I will change this based on the strategy of the platform ( The ulterior motive is that if you keep players on the website long enough with their winnings, they will gamble away their winnings again).

I assume that the system "recognized" that I as a player deposit = withdrawal and therefore VIP LVL 1. I received level 5 after a deposit of approximately €25,000 (no withdrawal). Afterwards I deposited another €10,000 -> since the luck and approx. since withdrawal = €35,000 VIP LVL 1.

Guten Tag.

Diese Aussage erhielt ich, es kann nicht stimmen das ich weniger gespielt habe eher mehr (Umsatz bei BJ teils 6-stellig pro Tag zumindest am Wochenende - war aber nur ein kleines auf und ab) und dies werde ich anlässlich der Strategie der Plattform ändern (der Hintergedanke ist sicher, wenn sie Spieler lange genug mit ihren Gewinnen auf der Webseite halten, werden diese wieder ihre Gewinne verzocken).

Ich gehe davon aus, dass das System "erkannt" hat das ich als Spieler Einzahlung = Auszahlung und daher VIP LVL 1. Level 5 erhielt ich nach ca. Einzahlung von 25.000 € (keine Auszahlung). Danach habe ich weitere 10.000 € eingezahlt -> seit dem Glück und ca. seit Auszahlung = 35.000 € VIP LVL 1.

Hi. If I understood correctly from the translation of that email, in my opinion, what they meant, the lowering of your VIP level is related to you not depositing anymore. Try not let them to influence your decision, though. Are you going to try and ask to submit the form to higher your withdrawal limits, as they recommended? 🤔

correctly. I'm going to ask the VIP service to increase my limit, but I'd be surprised if that worked (but it's worth a try).

korrekt. Ich werde den VIP Service ersuchen mein Limit zu erhöhen, es würde mich aber wundern wenn dies funktioniert (aber es ist einen Versuch wert).

Hey. That sounds ok to me, you should try that, in case it'll work, so you would be able to withdraw the money faster. Let us know, please, how it goes.

After asking, my balance is probably too high... that means if I lose a lot, I can request an extra payout or change the payout limits.

Nach Rückfrage dürfte mein Guthaben zu hoch sein ... soll heißen wenn ich viel verliere kann ich eine extra Auszahlung bzw. Änderung der Auszahlungslimits ansuchen.

Hey, sorry you have to go thru all this, really. So are you just gonna be patient and wait to get the whole amount slowly out from your account at the casino? I hope everything will work out well for you. If you need any help, just let us know please.

Be very careful with this casino. I am not playing here anymore! When you try to deposit money using a card, they charge you double the amount. The first payment goes through automatically (because the bank already knows this source), and the second payment usually has some weird name for the company that charges you and asks for verification. Since you have just asked for a deposit of 50 euro, you get a notification to accept and since you have just asked for it you press accept! Only after that did I see that the first charge of 50 euros went through and that there is a second simultaneous charge of 50 euros that you approved because you thought that it is from the casino, but it is not, it is from a scamming location! Since you pressed approve to your bank you can't get you money back! When you ask the casino what the second charge is, the casino doesn't know! But the charge is at the same time and the same amount! It is too good to be true. This is a big scam; be very careful with this site!!! I would not suggest you to play at all! They have found a very clever way to scam people! Maybe this scamming method exists in other casino's so be careful with this tactic!

Hello and thank you for sharing your experience, which really is an unpleasant one. After reading the whole post, I can not be sure, if all this could be the fault of this particular casino, to tell you the truth. 🤔 It actually seems to me like a very sophisticated scam, I could say. This is because the card is best abused at the moment when you actually pay something with it, as was exactly your case. Have you tried to get in touch with your bank, regarding this? Maybe you should try to report it as a misuse of the card, because if you have actually confirmed it in the online banking, then it will be difficult to prove that it was not an intention. Do you know, what I mean? Talk to your bank about it and let us know, please, how did it all go, because I really would like to know the outcome.

I have talked to the bank, reported it, and canceled my card right away!! I told them all the story! However, the bank can't do anything to return my money! Because I pressed approve for the charge! And then I figured out how big and sophisticated SCAM it is! Thank God it was a small amount for me... but I want to warn other players to double-check when they get a notification from their card and not right away, even if it is the exact same second and the exact same amount, don't press approve, triple check!!! Even though how to check, because when you try to charge in the app you can see only the approval page and can't see your balance or if there is another charge already at the moment! It is a very sophisticated SCAM! This casino should have been closed yesterday! This is too serious!

I am sorry, that you can not do anything about it, really. Unfortunately nowadays there is too many, so called, scams around us. You are right, that everyone needs to be really careful, and thank you for you concern. When it comes to the casinos fault in this particular case, though, I wouldn't be so sure about it, and don't want to point fingers here, without any prove. Therefore I hope all the players will take the best precautions and will be careful, as you said.