SpinGreen Casino - všeobecná diskuze (strana 2)

Yes, you understood perfectly. So after checking, I made a withdrawal of €1200, which was accepted (so there was no daily withdrawal limit), and they told me the money would be in my account within 5 days. After these 5 days, as if nothing had arrived, they told me their provider had a problem and they had to make 3 installments of €400, and they paid me €400 (which arrived on the same day). They did everything themselves: the cancellation, the installments, etc. Now, after a week, I haven't received the remaining €800 (in 2 installments of €400, as they said). In the chat, they say they don't handle withdrawals... and the wait is about 30 minutes for a response! I've sent them dozens of emails and received no response... and now I see they've even disabled my chat! . Thank you

Si, hai capito molto bene. quindi dopo verifiche ho fatto il prelievo di 1200€ che è stato accettato (quindi non c'era limite prelievo giornaliero) e mi hanno detto che entro 5 giorni i soldi saranno nel mio conto. dopo questi 5 giorni, come niente è arrivato mi hanno detto che il loro provider ha un problema e devono fare 3 rate da 400€ e mi hanno pagato 400€ (che sono arrivati nello stesso giorno)..hanno fatto tutto loro: l'annullamento, la rateizzazione...etc. adesso dopo una settimana non ho piu ricevuto l'importo restante di 800€ (in 2 rate da 400€ come dicevano) ...in chat rispondono che non si occupano dei prelievi...e l'attesa è di circa 30 minuti per una risposta! li ho inviati decine di email e non ho ricevuto risposta...e ora vedo che mi hanno pure disabilitato la chat! . grazie

P.S. This is my withdrawal list where you can see my transactions! This list was empty until a few days ago! I basically only made the first two, for €1,000 and €500... and they cancelled them... they took €1,200 from me. I also withdrew the remaining €300... then the one for €1,200... all the other transactions were made by them, not by me! You can see the one for €400 (paid), then one for €800 which appears to have been paid on September 25 (never arrived)... even though they said there were three for €400. From this screenshot, it looks like I saw all this money from them! But I only saw €300 + €400 (within about 10 days of each other), then nothing.

p.s questa è la mia lista di prelievi dove si vedono i "miei" movimenti! questa lista era vuota fino a qualche giorno fa! praticamente soli i primi 2 di 1000€ e di 500€ li ho fatti io...che li hanno annullati...mi hanno tolti 1200€ i 300€ restanti li ho prelevati sempre io... poi quello di 1200€... tutti gli altri movimenti sono fatti da loro, non da me! si vede quello di 400€ (pagato) poi uno di 800€ che risulta pagato il 25/09 (mai arrivato)...nonostante dicevano che sono 3 da 400€. da questo scrrenshot sembra che ho visto tutti questi soldi da loro! ma io ho visto solo 300€ + 400€ (ad un intervale di circa 10 giorni) poi nulla.

Please submit your complaint so our team can investigate this whole case thoroughly, as it seems a bit complicated.

Try to explain the whole situation in detail, and we will get back to you with the next steps.

Here is the link where you can submit your complaint.

Inform us about any updates regarding your situation at this casino.

I filed a complaint... however, they haven't paid me all the money and they're not even responding to chat anymore. They still owe me €400!!! I won the money on September 12th! And I've only seen a few at a time with long waits!

ho inviato reclamo...comunque non mi hanno pagato tutti i soldi e non rispondono piu neanche in chat. mi devono ancora 400€!!! i soldi li ho vinti il 12/09! e ne ho visti pochi per volta con lunghe attese!

Don't reply to emails or chats, scammers! Pay my winnings in full!

guarda che non rispondete ne email ne chat, truffatori! pagate per intero la mia vincita!

Hello, please make sure to mention this in your complaint. As you can see, the case is still open, and I believe it will remain so until this situation is resolved.

I know it must be frustrating, but hand on with the complaint, please. 🙏

Hopefully the money arrives soon.

Today is 23th October 2025. My withdrawal request has been pending since 27th September 2025 at Spingreen Casino. I made a 500 EUR deposit & made a 478 EUR withdrawal request, I lost. Is it possible that the WoT N.V. company, the owner of the bookmakers: Spingreen Casino, Dendy Casino, Hotline Casino, Candy Casino, F1 Casino, Marvel Casino, Beep Beep Casino, MilkyWay Casino, Bonanza Game Casino, AMPM Casino, Pelican Casino,... would find a way to steal my 478 EUR with no reason even though I did not violate anything. Please help me, Casino guru team. Thank you.

From the screenshot you provided, I can see that the withdrawal from 27.9. was declined.

Could you explain why, please?

Is your account fully verified there, or do you need to pass the verification?

I made a 466 EUR withdrawal request via Mifinity payment method on 27th September 2025 and uploaded full proof of identity, address, payment method before. But they always asked me to wait for the financial department to process this request successfully. Until 07th October 2025, they said that the payment provider was malfunctioned and asked me to make the withdrawal request again via crypto method. I agreed and they declined this 466 EUR withdrawal so I could make a new one, then I played a little more and made a 478 EUR withdrawal on 07th October 2025. They said the withdrawal would be reviewed within 24 hours, maximum 48 hours but this new withdrawal hasn't been processed until now. Otherwise, my verification process also has been pended since September 27. They didn't tell me whether my account must pass the verification or not.

Please check the screenshots.

Ok, I understand now.

So, you have sent all the requested documents, but the verification is still pending, right?

In this case I would surely suggest you file a complaint right away. Our team will investigate the matter and get in touch with the casino to find out more, if possible.

Please use this link to do so, and explain the situation well with all the necessary details.

May I also ask if you are still in contact with the casino?

I haven't been able to contact them for a few days. I've completed the complaint form. Please review it soon. Thank you for your assistance.

Alright. So it is really good that you submitted the complaint.

Please respond to some additional questions there whenever possible, and we will move forward then.

I've sent you an email about your additional questions.

Thank you.

Inform your complaint resolver about it in the complaint thread, please, so the timer can switch.

Thank you.

Yes, I've sent an email to the complaint resolver "[email protected]". Thank you for your assistance.

Great. And I can see that you also replied to all the additional questions we needed to, so great job, really. 😉

I deposited $50 and it didn't appear in my account, nor did I receive a message after making the deposit. I made another $50 deposit 10 minutes later, and it was withdrawn from my account but it doesn't appear in the casino...

Nobody answers my messages...

Deposite 50 dlls y no me apareció ni me llegó mensaje cuando hases el deposito, ISE otro Alos 10min de 50dlls igual y Melo cobraron de mi cuenta y no aparece en el casino...

Nadie me contesta los mensajes...