Slotpot Casino - všeobecná diskuze (strana 2)

Hello, I can see that there are quite a lot of you and I'm quite sorry that it's like this and you still don't have your money. I would like to say that 8 days is not a big deal yet, but since we both have the opportunity to see other people's cases, I am a bit skeptical. 

Of course, if nothing changes for another week, don't hesitate to file a complaint. I would be very happy if it wasn't necessary. If you have something new, let me know. 

They didn’t ask for documents (and there isn’t a upload page on the site) so ask if everything was okay with my withdrawal and they answered that everything is okay and that they going to send the money. But that was 8 days ago. Asked again last Monday and they said they had some problems but the money would be in my bank account in a few days. But if I see all the complaints I don’t believe that. 🙁

I got my money this morning.

So I am very happy to see it and I am excited together with you. It's a nice present before Christmas and I think it will make you delighted. 🎉🎉☘️😊

I hope the other players will be as lucky as you and get their money too. 

Anyway, did you withdraw by bank transfer when it took over a week or some other way ?

I'm in the same situation... I have a balance of 1750€ and I can't withdraw it, they won't verify my account or reply to my livechat/emails.

I see you haven't gotten anywhere yet and you had a complaint filed with us that wasn't resolved by the casino, which is a shame. The only positive thing about this situation is that the casino got black points and its safety index was lowered, so other players will have an idea of how it's like here. 

However, I see that you are still trying to communicate with the casino, but you are not succeeding. To tell you the truth, I don't know if you will be able to get your money back because it seems that they are not trying to solve your case.

If by chance you have an answer or something new, let me know.

Hopefully your choice of casino will be better in the future and you won't run into something similar. 😭

I see that you have a very similar situation and the casino didn't solve your problems either. 

As far as verification is concerned, what is the issue if they can't verify you ? The casino not communicating is probably not news anymore since you are not the first, but it is definitely not right of them. 

I'd be happy if you got your money, although I'm not sure if that will happen. Anyway, I'll keep my fingers crossed for you.

How long did it ultimately take to receive your money? And did you have to provide any documents for verification?

I made a withdrawal using bank transfer yesterday and I haven't been contacted to provide documents (which is standard procedure on all other casinos i have played on)

The exact same situation happened to me. However, I sent my documents on November 16th and to this day I haven't received a single reply about it. They don't answer me either on livechat or by email.

After sending the documents, I never heard from them again

1750€ 🙁

The actual safety index is based on specific calculations. Unresolved complaints, for instance, play a main role:

What will be the consequences of your complaint?

Let's start by stating that not all complaints are justified. Therefore, if the circumstances and evidence show that the casino has not done anything that we consider to be unfair, the complaint will be closed and categorized as being 'rejected'. The same happens if you stop communicating with us after submitting your complaint.

If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.

If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date.

https://casino.guru/complaint-resolution-instructions#consequences

You know we can't foretell the future, so the calculation reflects the sins the casino has already done - not a future prediction.

Of course, I understand your point of view. But we have not yet found a way to mathematically express future suspicion. I'm sorry.

I just got paid out. €5 less than the amount I withdrew though. Probably withdrawal fees or something.

Congrats! Did you verify your account?

I have also these same issues with this casino. I made withdrawal request of 1500 euros almost 3 months ago and 2 months ago they asked documents to verify my account. That is the last time I have heard anything from them. They dont answer to any of my messages. They just ignore everything. This casino is a total scam.

this is EXACTLY what happened to me... If you win a lot of money, they won't pay you... please don't deposit in this casino

Nope, I didn’t have to provide any documents!

How much was the cashout? If you dont mind me asking

What do you mean by that?

I see that you have also made a complaint about your withdrawal and your case is unresolved. Have you received your withdrawal? Why you say that Slotpot is good casino?