Dragonia Casino - všeobecná diskuze (strana 4)

I can't get into the forum to read the answer again.

Non riesco dinuovo a entrare nel forum per leggere la risposta

What the issue is exactly, please?

It doesn't show me dragonia's response

Non mi fa vedere la risposta di dragonia

I see this on the complaint

vedo questo sul reclamo

Hello, I'd say that you'll see the response once it is manually reviewed by the mediator. It is a security measure because sometimes casinos share personal details that we do not want to automatically show to all. Therefore, all messages need to be checked first.

Do not worry, please.

A thousand thanks.

Grazie mille.

Let me know how you are faring, though. Any progress since the last time we spoke?

Surely let us know, though, how it goes. If the issue still persists, we will check it out for you.

Yes. The problem persists. I'm missing 5,000 euros.

Si. Il problema persiste . Mi mancano 5000 euro

I thought Martin was following the case... but he never got back to me. I'm short 5,000 euros and they only made one payment.

Io pensavo che Martin seguiva il caso...ma non si è fatto più sentire. Mi mancano 5000 euro e hanno fatto un solo pagamento

I meant the issue with not showing the message from the casino, actually.

He will get back to you whenever possible; do not worry. We have hundreds of complaints we need to deal with every day, unfortunately. Just watch the timer, please.

Three days left

Mancano tre giorni

They only made one deposit. In total, I'm 4 times 500 euros short, 5,000 euros.

Mi hanno fatto un solo versamento. In totale 4 da 500 mi mancano 5000 euro

Oh, I was hoping for a consecutive line of withdrawals. With such a recurring delay, I imagine the casino should work out a much better way to pay out its players.

No, in fact they sent me an email saying I'm in line.

No anzi mi hanno inviato una mail dive dice che sono in coda

Selene (Dragonia)

February 2, 2026, 1:37 PM EET

Dear Isabella,

Thank you for contacting our Customer Support Team.

Our database shows that your withdrawal requests are currently queued at the Finance Department.

The times indicated for processing requests are indicative and, at times, may be subject to delays depending on the volume of requests being processed.

We reassure you that the department is working to complete all procedures as quickly as possible.

You will also be able to monitor the status of your request directly from your gaming account.

If you have any further questions or requests, please do not hesitate to contact us via Live Chat or email. [email protected] .

Best regards.

The Dragonia.com team

They are also aggressive

Selene (Dragonia)

2 feb 2026, 13:37 EET

Gentile Isabella ,

Grazie per aver contattato il nostro Team di Assistenza Clienti. 

Dal nostro database risulta che le sue richieste di prelievo sono attualmente in coda presso il Dipartimento Finanziario.

Le tempistiche indicate per l’elaborazione delle richieste sono indicative e, talvolta, possono subire dei ritardi a seconda del volume delle richieste in lavorazione.

La rassicuriamo che il dipartimento sta lavorando per completare tutte le pratiche nel minor tempo possibile.

Potrà inoltre monitorare lo stato della sua richiesta direttamente dal suo conto gioco.

Se dovesse avere ulteriori domande o richieste non esiti a contattarci via Live Chat oppure via email [email protected].

Cordiali saluti.

Il team di Dragonia.com

Sono pure aggressivi

Someone has been aggressive toward you? I would not anticipate such an incident considering the delay is fully on the casino side.

I found very rude people, I didn't think that this mess, even if at fault, would continue to behave like this

Ho trovato persone molto maleducate, non pensavo che questo casino anche se in colpa ,continuasse a comportarsi cosi

I also find it appropriate, even though I did not see any examples. However, I respect your feelings; at least the support could do the same, I guess. Try not to think about it, please. This problem with delay is a source of stress on its own.