BlueChip Casino - všeobecná diskuze (strana 3)

Usually the use of VPN is forbidden and will get your account blocked and funds confiscated! This is a normal term for almost all casinos, the extremely few ones that let you use VPN are anonymous ones that do not require KYC, this is not one. I don't remember seeing any VPN clause on their T&C, but if gambling is not legal in your jurisdiction you will be blocked even if your country is not in their restricted jurisdictions list, so be careful

Hey there.

I was just thinking, could you name those streamers or provide further information regarding what you described back then, please? Showing screenshots or transcripts, maybe?

Seems like my colleagues would like to investigate further. 🙏

https://youtube.com/@amitslivell9208

https://instagram.com/rohittt_09_?igshid=NTc4MTIwNjQ2YQ==

This famous guy on Instagram name Rohit zinzurke is sold his followers honesty and trust for some money

Thanks!

Forwarded your update to my colleague! Anything else you're willing to share on this subject? If so, let me know, please. We care deeply about fairness.

Dear Sohilshaikh51,

Thank you for your feedback about our casino.

We want to inform you that the famous social media influencers you mentioned in your review are our partners with whom we are working for a long period of time. 

In addition, Rohit is our official brand ambassador, and he chose us as we are a fair casino and did not scam our players. 

We also would like to notice, that we act according to the Casino Guru's Codex of Fair Gambling and Responsible Gaming Policy, which you may find here on our site: https://bluechip.io/responsible-gaming-policy. Thus, if you ever faced any inconveniences with our site, feel free to contact us via customercare@bluechip.io, we will be more than happy to assist you.

Hope for your understanding and cooperation.

Best regards,

BlueChip Customer Care manager

I have faced many issues of withdrawal with bluechip but they don't care. Withdrawal speed is so slow

Dear Sohilshaikh51,

Unfortunately, we have temporary technical delays in withdrawals now, which do not depend on us.

In case you have any issues with withdrawal process, please, contact us via customercare@bluechip.io and indicate your player ID, so we could check your account and provide with an answer regarding your case.

Looking forward to your reply.

Best regards,

BlueChip Customer Care manager

https://www.trustpilot.com/review/bluechip.io?stars=1

Also read the chats when asked for account closure it took 1 hour convincing me to not close the casino account at bluechip. It's name should be bluecheap cause the casino is very cheap i have shared the rejected transactions and link of reviews by people from trust pilot. I can't understand why casinoguru gave it 8.4 rating.

Dear Sohilshaikh51,

Thank you for your review.

We deeply regret that we were unable to meet your expectations, and we genuinely apologize for any disappointment or frustration you may have experienced.

We appreciate the trust you placed in us when you joined our casino, and we genuinely regret not being able to provide you with the exceptional gaming experience we strive to deliver. Your decision to close your account serves as a reminder to us of the importance of continuous improvement and maintaining the highest standards of customer satisfaction.

The reason we didn't close your account right after your request is because we were shocked by your decision and wanted to convince you to change your mind and stay with us. We value each one of our players, and it was really heartbreaking to let you go. In addition, we needed to know the clear reason of your account closure request to assist you with a problem you had and make your experience with us better.

Nonetheless, your account was blocked permanently per your request, as we respect your decision.

Thank you for your time with us.

Best regards,

BlueChip Customer Care manager

Player ID -PLa5a7

username- milindbalid768

I have been playing with Bluechip casino since 6 months now where I have deposited more than Rs 200000/- and lost majority of it. I started winning some good money this month hence I did couple of withdrawal of small amount which were successful however since 7th July all withdrawals were showing in pending when I raised chat request they told me my verification was pending. I completed My verification and received notification on app that my account is "verified " hence I played again won some amount and made request of withdrawal , When I checked the status of withdrawal today morning i.e 9th July it was showing pending still hence I again contacted their Chat support , they told me verification is not complete and I have resubmit my document along with Bank statement of previous withdrawal which was total non sense , I requested lot of callback to these guys but no one was ready to to call me. I finally decided to complete the verification process again which is very difficult as their system does not capture a selfie properly and takes good 5-10 mins to for same.

After completing all the process I again received update on their system that my account is verified so I reached customer support again to check if anything else is pending to my surprise these guys are completely clueless and not giving any clear answer if its done or not.

This seems to be scam to me as when you deposit the amount they let you without any verification but as soon as you win some good money and try to withdrawal they will trap you in this verification process which will never be completed from their end.

Honestly, I would say you should give it a few more days. It is a delay, yes - but it has been just a few days also since you finished the KYC.

Please be patient. Have you seen the complaint of yours?

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

Try to calm down, please.

I can see that casino guru is being partial here in favour of bluechip. I have read all the reviews and casino guru is explaining to customers instead of casino. Even after giving all the proofs by all customers

You know, explaining how things work in casinos helps players understand possible complications. It does not automatically mean we agree with that but honestly, we have no authority over casinos thus we simply can't force them to step back and change current rules or approach even though we disagree we can, however, inform players to stay sharp next time.

Could you advise what is wrong with Bluechip? There's no complaint of yours, so I'm not sure what seems to be the issue.

Let me know, so I can get straight to the point.

don't recommend people bluechip

Hi, why is that ? I suppose it could also be because of your unpleasant past experience. I saw a complaint that was closed as unjustified. 

Do you have a similar problem now ? 

yes

Do you think it's wise to keep playing in such a casino? I mean, how likely are they to solve other issues you might encounter in the future?

they didn't unblocked my account

Ok. That is sad.

Meanwhile, have you been thinking about my latest concerns, I wonder?

Honestly, not much else I can do for you at this moment.

It would appear that the casino has resolved the payment method issues that had been absent for several months after my first deposit made through Mifinity. We'll see.... In the meantime they have removed all the welcome bonuses that were and are advertised in their casino.

Sembrerebbe che il casinó abbia risolto i problemi sui metodi di pagamento che erano stati assenti per diversi mesi dopo il mio primo deposito effettuato tramite Mifinity. Staremo a vedere.... Nel frattempo hanno tolto tutti i bonus di benvenuto che erano e sono pubblicizzati nel loro casinó.