Blaze Spins Casino - všeobecná diskuze (strana 5)

Right, I understand your view. 🙂

I would say reasonable. We will see how it will turn out with other players so you can have more experiences of others and then decide.

Hope that it will be resolved for everyone.

Casino wrote to you that they will tell you when the payment method will be fully operational again. So if you submit withdrawal now, it won't help I reckon.

You need to wait for their approval. 🤷‍♂️

Hi, what do you mean by "a few days"? How long has it been? As you can see, most players had to go through verification, and since it's only been a few days, I don't see a problem. Have any documents been approved yet? 

I've been waiting since the 11th. They say the maximum time is three business days, but they've already passed and haven't checked anything yet.

с 11 числа жду. Пишут что максимальный срок 3 рабочих дня, но они уже прошли и ничего не проверили

Why don't you see the problem? The representative says they usually check it on the same day. But the maximum time is three business days, and I've already been waiting four business days, and it's been even longer than that.

Почему ты не видишь проблемы? Представитель пишет, что обычно проверяют в этот же день. Но максимальный срок 3 рабочих дня, я уже жду 4 рабочих дня, а всего прошло больше даже

Hmm yes but this problem is from last few months , not from last few days, always have problem with payment , are you sure this is notmal ? Or vlaze spins want from costumers lost withdraw money in games becouse cant withdraw? You know how working scam casinos

I don't know why it's taking them longer than it should. The important thing is that the casino probably doesn't check documents over the weekend, so they're basically one day behind. It's not pleasant, but since it's an important process, try to be patient. 

If nothing happens, you can file a complaint with us and our team will be available to help you. 

If it takes a long time, it's not normal, and you have a complaint based on that, as I said, where we will resolve your situation.

I am an admin on the forum and I can give you my opinion, advise you, try to help, but complaints are handled by other people.

That's why I say it's necessary to wait for our investigation. 

Ok I will wait but when somebody contact with me from guru casino about my complaint?

Here on the right side is the timer.

Every side has time to respond.

Don't be scared that we would not get back to you.

Hello Dinamit2003 and Casino Guru team,

As mentioned earlier, we conducted a more detailed review and found that the player appears to have at least one additional account. Because of this, we requested extra verification documents, including a short video verification. This was communicated to the player a few days ago, and we’re currently waiting for his response to proceed.

Matthew

Blaze Spins Team

Why aren't my documents being checked?

а у меня почему документы не проверяются?

Hello Senata,

Please note that we often promote free welcome bonuses. When players win from such bonuses, especially if withdrawals are requested to credit cards, we are required to perform full KYC verification. This is a standard and necessary procedure in the industry and is clearly outlined in our General Terms, which all players agree to upon registration.

In most cases, verification is completed within the same day or up to three business days. However, when we detect potential cases of bonus abuse or multiple accounts, the process can take longer, as we need to request additional documents and conduct a more detailed review.

Matthew

Blaze Spins Team

It's difficult to communicate with the chat and there's no answer here. My head is spinning with anticipation.

Сложно и с чатом общаться и здесь ответа нет. Голова пухнет от ожиданий

Hello, Mathew seems to care here on the forum, so I presume you won't be ignored.

Try to respond to him if necessary.

Hello Piotr and Casino Guru Team,

We’ve moved the conversation with Piotr to the official complaint section.

In short, we tried processing his payout several times over the last few days, but each attempt failed due to a generic bank rejection. The player should check this directly with his bank or provide a new card so we can proceed.

As a gesture of goodwill, and because Piotr is one of our VIP customers, we have credited back the entire balance that was lost during this waiting period, even though the issue was outside of our control.

We remain fully transparent and ready to assist until everything is resolved.

Matthew

Blaze Spins Team

I did withdraw now again with new payment card so now must be good or or you're just lying.

Hi Piotr and Casino Guru Team,

Quick update from our side - Piotr has recently requested his withdrawal using a new credit card, and this time the transaction was processed successfully without any issues.

We’re pleased that the situation has been resolved after several earlier attempts that were declined by the bank. The funds have now been sent, and the case is fully settled from our side.

We appreciate Piotr’s patience throughout the process and thank the Casino Guru team for facilitating the communication.

Matthew

Blaze Spins Team

Yes now i received money.

Yes i have multiple deposits but not withdraw becouse a lot times you not send me my money like now and a lot times I lost my winnings! This is very bad from your side and look like scam for players for lost winnings.

BIG SCAM BLAZE CASINO

UNFORTUNATELY I WANTED GIVE CHANCE THIS CASINO, BECOUSE LAST TIME I HAVE BIG PROBLEM RECEIVE MY MONEY AND AGAIN THE SAME, I CANT WITHDRAW MY MONEY , THIS CASINO IS REALLY BIG SCAM.