Bizzo Casino - všeobecná diskuze (strana 2)

Just for info. It took quite a while for my BIZZO casino account to be verified. Once I had the account verified, the payouts are quite fast (I always picked up a maximum of 15 minutes for skrill. It's not a turnaround, but it's still relatively fast.) I know it should always be in this sequence (a lot of players have it the other way around. I also belong to them sometimes) but here I would really recommend taking the verification time first. Otherwise, from my point of view, the casino has nothing to complain about, the chat responds, the offer of games is wide and it has not happened that the site would meet. I would give 7 points out of 10.

Hello and thank you for the useful summary.

They illegally confiscated NZD 3,500.00 from me and literally invented a new conversion rate from EUR to NZD. For them 5 EUR / USD equals 6.5 NZD / AUD / CAD !!! I have respected the maximum stake value as per notification received by email at the time of deposit with bonus, value indicated in 5 EUR / USD or the equivalent in NZD. Well I played with maximum stakes of 7 NZD = 4.35 EUR respecting their terms and conditions but they still confiscated my winnings. What about dishonest to the last! The complaint presented was rejected without a logical criterion other than reading a page which states something that is not true in reality! I will contact the relevant bodies in Curacao directly. Since I can not post my bad review on the site I am attaching it here!

Mi hanno confiscato illecitamente 3.500,00 NZD inventandosi letteralmente un nuovo tasso di conversione da EUR a NZD. Per loro 5 EUR/USD corrispondono a 6,5 NZD/AUD/CAD!!! Ho rispettato il valore massimo della puntata come da notifica ricevuta via email al momento del deposito con bonus, valore indicato in 5 EUR/USD o l'equivalente in NZD. Bene ho giocato con puntate massime di 7 NZD = 4,35 EUR rispettando i loro termini e condizioni ma mi hanno ugualmente confiscato la vincita. Che dire disonesti fino all'ultimo!! Il reclamo presentato rifiutato senza un logico criterio se non quello di leggere un pagina dove si afferma una cosa non vera nella realtà! Contatterò direttamente gli organi competenti di Curacao. Siccome non riesco ad inserire la mia pessima recensione sul sito la allego qui!

Hello,

allow me to post the complaint's resume here:

"Sadly, since I clearly see that you breached this term numerous times, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject this complaint. Thank you for your understanding."

Hi Radka,

the terms and conditions of Bizzo casino and National Casino report conversions from EUR to NZD / AUD / CAD FAKE. Do they allow you to play EUR 5.00 as a maximum bet and do not allow you to wager NZD 8.00 which is the equivalent in currency? What are these rules !? Check on Bet22 and Bet20 (same ownership and management) and see if the maximum bet matches these casinos! It cannot be accepted that you can play in EUR more while in NZD less because the rules apply to everyone and must have correct and updated values approximately at the current conversion! These clauses are unfair and do not indicate the exact conversion that should be made in the name of fair play which is not respected here. ALSO I HAVE ALWAYS PLAYED WITH BETS OF 7 NZD ON ALL THE CASINOS JUST MENTIONED INCLUDING NATIONAL CASINO WHICH HAS THE BET LIMIT UNJUSTLY SET AT 6.5 NZD (4.37 EUR) AS AT BIZZO, REGULARLY COLLECTING THE REQUIRED WITHDRAWALS. ALSO ON BIZZO CASINO ABOUT THE WITHDRAWAL REQUESTED FROM ME THEY HAD CANCELED IT WITH A NON-EXISTING JUSTIFICATION BECAUSE ACCORDING TO THEM I HAVE NEVER DEPOSITED IN BITCOIN WHEN INSTEAD IT IS 2 YEARS THAT I DEPOSED WITH THIS METHOD AND THE LAST DEPOSIT WITH WHICH I WAS DEPOSITED COINBASE (BTC)! THEN THEY "FOUND" THAT I PLAYED 7 NZD OR 4.37 EUR and they unjustly confiscated my winnings !!! ON THE NOTIFICATION RECEIVED IN MY EMAIL WE READ THAT THE BET MUST NOT EXCEED 5 EUR / USD OR THEIR EQUIVALENT. EQUIVALENT MEANS SAME VALUE IN DIFFERENT CURRENCY. DOES IT SEEM THAT 7 NZD MAY BE CONSIDERED MORE THAN 5 EUR WHEN THE CURRENT VALUE IS MUCH LOWER?

Ciao Radka,

i termini e condizioni del casinò Bizzo e National Casino riportano conversioni da EUR a NZD/AUD/CAD FASULLE. Permettono di giocare EUR 5,00 come puntata massima e non permettono di puntare 8,00 NZD che è l'equivalente in valuta ? Ma che regole sono queste!? Controlla su Bet22 e Bet20 (stessa proprietà e gestione) e vedi se la puntata massima corrisponde a questi casinò! Non si può accettare che si possa giocare in EUR di più mentre in NZD di meno perchè le regole valgono per tutti e devono avere valori corretti ed aggiornati approssimativamente alla conversione corrente! Tali clausole sono vessatorie e non riportano l'esatta conversione che dovrebbe essere effettuata in nome della correttezza di gioco che qui non viene rispettata. INOLTRE HO SEMPRE GIOCATO CON PUNTATE DA 7 NZD SU TUTTI I CASINO APPENA CITATI COMPRESO NATIONAL CASINO CHE HA IL LIMITE DI PUNTATA FISSATO INGIUSTAMENTE A 6,5 NZD ( 4,37 EUR ) COME SU BIZZO, RISCUOTENDO REGOLARMENTE I PRELIEVI RICHIESTI. INOLTRE SU BIZZO CASINO IN MERITO AL PRELIEVO RICHIESTO ME LO AVEVANO ANNULLATO CON UNA GIUSTIFICAZIONE INESISTENTE PERCHE' SECONDO LORO NON AVEVO MAI DEPOSITATO IN BITCOIN QUANDO INVECE SONO 2 ANNI CHE DEPOSITO CON TALE METODO E L'ULTIMO DEPOSITO CON CUI HO VINTO ERA STATO EFFETTUATO TRAMITE COINBASE (BTC)! POI SI SONO "ACCORTI" CHE HO GIOCATO 7 NZD OVVERO 4,37 EUR e mi hanno ingiustamente confiscato la vincita!!! SULLA NOTIFICA RICEVUTA NELLA MIA EMAIL SI LEGGE CHE LA PUNTATA NON DEVE SUPERARE I VALORI DI 5 EUR/USD OPPURE IL LORO EQUIVALENTE. EQUIVALENTE VUOL DIRE STESSO VALORE IN VALUTA DIFFERENTE. TI SEMBRA CHE 7 NZD POSSA ESSERE CONSIDERATO OLTRE 5 EUR QUANDO IL VALORE ATTUALE E' MOLTO PIU' BASSO ?

Hello,

I see your point. These casinos are not capable of forbidding higher bets than their own T&C applies. That's not ideal but can be avoided by any player who reads these T&C in advance, I'd say.

You have already posted 58 complaints so far, so please, do not act so surprised. You are an experienced player at least. Don't you agree?

The limits of the maximum bet in Bizzo Casino and National Casino are not regular, those of 22Bet and 20 Bet instead exactly respect their equivalents in the other game currencies. These limits should be uniform across all four (4) casinos that are operated and administered by Techonsolutions Group NV. This is the substance.

I limiti della puntata massima in Bizzo Casino e National Casino non sono regolari, quelli di 22Bet e 20 Bet invece rispettano esattamente i loro equivalenti nelle altre valute di gioco. Tali limiti dovrebbero essere uniformi in tutti i quattro (4) casinò sono gestiti ed amministrati dalla Techonsolutions Group NV. Questa è la sostanza.

I can't understand why would you take care of any sister's casinos terms and conditions. If you play in casino A, T&C applied in casinos B, C, and D - don't play any role. Even if it is the very same group. It's obvious, I'd say. Allow me to remind you here:

"Please, read the T&Cs that the casino shares on its website (not the sister casino website) carefully next time and we would all appreciate it if you stopped finding excuses for your own mistakes. After gathering all the necessary information I am forced to reject this complaint as unjustified. Thank you for understanding."

There is nothing more to say, I think.

Because the equivalent of 5 EUR in NZD is certainly not 6.5 but 8 !!!

There is nothing more to say I think.

Perchè l'equivalente di 5 EUR in NZD non è certamente 6,5 ma 8 !!!

Non c'è più niente da dire credo.

I really think there is nothing to be said further 🙁

Allowing a player to be able to bet no more than 5 euros and refuse a bet of only 7 NZD or the equivalent of 4.34 euros seems to me quite dishonest and legally punishable! THE CONDITION IS VESSATORY BECAUSE IT IS INCORRECT OR UNJUST IN ALL ITS EFFECTS. THE LAW IS EQUAL FOR EVERYONE AND SO SHOULD BE ALSO FOR THE CONDITIONS REPORTED BY THESE EMERITED CASINOS. I WILL CONTACT DIRECTLY THE CURACAO MINISTER ANTHONY BEGINA. BEST WISHES.

Permettere ad un giocatore di poter puntare non oltre 5 euro e rifiutare una puntata di soli 7 NZD ovvero l'equivalente di 4,34 euro mi sembra alquanto disonesto e punibile legalmente! LA CONDIZIONE RISULTA ESSERE VESSATORIA IN QUANTO SCORRETTA OVVERO INGIUSTA A TUTTI GLI EFFETTI. LA LEGGE E' UGUALE PER TUTTI E COSI' DOVREBBE ESSERE ANCHE PER LE CONDIZIONI RIPORTATE DA QUESTI EMERITI CASINO'. CONTATTERO' DIRETTAMENTE L'ATTUALE MINISTRO DI CURACAO ANTHONY BEGINA. CARI SALUTI.

For information, I inform you that the casino in question has accepted my complaint having written directly to the Curacao Online Gaming Commission and the winnings were withdrawn regularly on the day:

Good life Radka and Kristina, thank you very much Igor !!!

A titolo informativo Vi comunico che il casinò in questione ha accolto il mio reclamo avendo scritto direttamente alla Commissione del Gioco on line di Curacao e la vincita è stata prelevata regolarmente in giornata:

Buona vita Radka e Kristina, grazie tante Igor!!!

Hello, Igor.

That's good news indeed. And I'd say that it's obvious, that you were paid because you submitted complaints and then turn to the licensing authority. It just happens when the casino decides to clear things with the persistent player - in the end.

I'm pretty sure you have this kind of experience already.

According to the Terms and Conditions, I'd still say they did you a favor:

1e. The maximum bet with an active bonus is 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN /125 CZK / 600 JPY / 30 BRL.

Dear Radka,

it is not a favor they do me but it is called a vexatious clause when a term, IN CASE OF THE EUR IN NZD EQUIVALENCE, does not respect the law which is the same for all players and the undersigned has managed to enforce it by reporting the failure respect for those principles of fairness and transparency that should always be respected in online gaming and beyond! I reiterate how the conversions or equivalences from EUR to NZD / AUD / CAD adopted in this casino and similarly in National Casino are unfair and completely wrong, as opposed to what happens in other casinos of the same company 22Bet and 20Bet where they are reported and applied correctly. I ALSO KINDLY ASK THAT MY CLAIM CLOSED WITH A POSITIVE OUTCOME BE MARKED FROM UNJUSTIFIED TO RESOLVED BECAUSE CARA KRISTINA OBSTINATES TO CLOSE THE REOPENING OF THE CASE AND TO UPDATE THE STATE OF THE SAME.

Best wishes.

Caro Radka,

non è un favore che mi fanno ma si chiama clausola vessatoria quando un termine, NEL CASO DI SPECIE L'EQUIVALENZA DA EUR IN NZD, non rispetta la Legge che è uguale per tutti i giocatori ed il sottoscritto è riuscito a farla rispettare denunciando il mancato rispetto di quei principi di correttezza e trasparenza che dovrebbero sempre essere rispettati nel gioco on line e non solo! Ribadisco come le conversioni ovvero le equivalenze da EUR in NZD/AUD/CAD adottate in questo casinò ed analogamente in National Casino sono ingiuste e del tutto errate, al contrario di quanto invece avviene negli altri casinò della stessa società 22Bet e 20Bet dove vengono riportate ed applicate correttamente. CHIEDO INOLTRE CORTESEMENTE CHE IL MIO RECLAMO CHIUSO CON ESITO POSITIVO VENGA CONTRASSEGNATO DA INGIUSTIFICATO A RISOLTO POICHE' LA CARA KRISTINA SI OSTINA A CHIUDERMI LA RIAPERTURA DEL CASO E AD AGGIORNARE LO STATO DELLO STESSO.

Cari saluti.

Hello,

thank you very much for your concern. Even though I can't read in the Italian language, I will certainly ask Kristina about the situation. 🙂

Have a pleasant day.

Hello,

we discussed your complaint during the reputation call where we try to solve players' issues and we decided it will be only for the best to contact the casino and seek their opinion on this matter.

Dear Igor,

we just received information from the Bizzo Casino that confirms your statement, hence we changed this complaint to resolved.

Thank you and have a nice day.

They confiscated 2880 euros from me saying that I used more than 300 euros in betting while I did nothing like that I am waiting for the analysis of the account to see what people will send me they are funny it is not worth it you save money and they just do not give it

Μου έκαναν κατάσχεση 2880 ευρώ λέγοντας ότι χρησιμοποιείσα παραπάνω από 300 ευρώ σ ποντάρισμα ενώ δεν έκανα τίποτα τέτοιο περιμένω την ανάλυση του λογαριασμού να δω τι θα μου στείλουν οι άνθρωποι είναι αστείοι δεν αξίζει κερδίζεις λεφτά και απλώς δεν στα δίνουν

Hello. did anyone have a similar problem? out of nowhere after a series of winnings on the slot machine I suddenly see that my balance somehow mysteriously disappeared, which confirms the record of game history, which does not record the balance but the bet and eventual win, which is easy to calculate and this really really around 6-7 thousand CZK I had 1600 CZK in my life after leaving the game, I have never experienced such a thing and that such a bizzo casino should be needed in this, I do not believe that I am there as far as deposits / withdrawals are concerned about 30k in addition, this is not in my head ... I was given a code to request progress information. I'm curious so I had to confide here maybe someone experienced something similar. and still off topic .. VIP manager. What can it be abused outside of bonus requests? which is only worth something in the casino 22 bets, but maybe the manager can do other spells than bonuses without a spin ... thanks for any reactions. peace'n'love SJsnoopy

Hello,

how are you doing?

Have you received the analysis you mentioned? What about your winnings?