AmunRa Casino - všeobecná diskuze (strana 7)

Thanks for the info.

Have you used the bonus as well?

I remember once getting some 10 euros out of it and then hitting some 700 win 😀

Of course it was "fun" to know from thereon that I can get the 40 x wager through but only get 50 euros from it.

Totally not worth it.

This casino is a joke of a site, and casino gurus complaint form isn't much better.

3 or so months ago Amunra upgraded their website and all pending sports bets before the site upgrade disappeared from my account history, the same day the upgrade was done and the site was live i went to the live chat to enquire what happened to my pending bets, and was told all the pending bets would be voided and refunded the same day. That was 3 months ago now and i still haven't received a cent.

I send them emails weekly and get on the live chat to ask for an update and all i get in return is a generic copy and paste response 'this issue has been raised with the relevant department and will be looked at as soon as possible'

And onto casino guru, I provided them the pending bets i luckily screenshot prior to amunra upgrading and also the backstory to what happened for them to try to be a mediator between myself and amunra. For them to reply back that they are going to reject the complaint.

Didn't even look into, how poor from such a reputable site

Yes, it's just absolute rubbish in my case. When do you ever do that?

From 20 cents, maybe 1k, maybe 1 in 1000 people, and then they don't even be happy for them, it's shameful, I was so happy because it's a lot of money for me.

Ja ist einfach absoluter Müll in meinen Fall wann macht man mal

aus 20 Cent 1 k vielleicht 1 er von 1000 Leuten und dann gönnen die es nichmal es ist beschämend habe mich so sehr gefreut weil es viel Geld ist für mich

Well, it is because we don't deal with sports betting, you know.

Of course your complaint got rejected then. If we don't have a department for sports betting, there are no specialists on our team, and therefore we are unable to do much.

And in what state is your case now, please?

There was absolutely no consideration for players who spend a lot of money and only win something once; I really needed that money.

Garkein stand keine Rücksicht auf Spieler die viel Geld da ausgeben und einmal was gewinnen ich hätte das Geld so sehr gebraucht

Sorry, I don't understand.

Did you lose it, or what actually happened?

I recommended filling a complaint before.

It was simply taken from me, and instead of leaving me with €200, I was left with €80.

Es wurde mir einfach genommen und mir wurden anstatt 200€ übrig lassen 80 € übrig gelassen

And did you already take those €80, though?

I didn't get paid out, I was so frustrated, I gambled everything away, but I have proof and everything.

Ausgezahlt nicht war so frustriert hab alles verspielt aber hab halt Beweise und alles

So now we are unable to do anything anymore, unfortunately.

Please know that if you have this kind of issue next time, or any similar one, we are here, and perhaps we could help.

But I still have proof because look, I had to wager 700, I won 1k from that, and then after wagering 700 you just had to go after me, right?

Aber hab ja trotzdem Beweise weil schauen sie mal ich musste 700 umsetzen also Einsätzen hab daraus 1 k gewonnen und dann musste dich nach dem umsetzen 700 nur angehen oder

is the account well verified? got no issues so far with payouts after the verification process.

Everything verified

Alles verifiziert

Unfortunately, if you have already played everything down, we are unable to do anything anymore.

I just wanna say Hi, and share that I really have a great time learning on your feedbacks, and love to share that I win too on the casinos I played 🙂

They don't understand. I had 1100 in the bonus, then 900. Then it was wagered, and then it was only 80 as real money, which doesn't make sense since the bonus only went up to 700, so I should have had 200 left.

Sie verstehen das nicht ich hatte beim Bonus 1100 drauf dann 900 Dan ist es umgesetzt und dann waren es nur 80 als echtgeld was kein Sinn macht da der Bonus nur bis 700 ging also hätte ich 200 übrig haben müssen

I do understand that, but you need to understand that if you took the 80 they gave you, it means that you somehow agreed to that. Then you even lost it, so now there is nothing we can do.

I had already done that before.

in the

I reported it to support, but it was skillfully ignored and no one gave a damn.

Hatte mich ja davor schonmal

im

supporr gemeldet und das wurde gekonnt ignoriert und drauf geschissen