Prosím pomozte, Vulkan Vegas nevyplácí výhry (strana 8)

Honestly, I would just repeat myself. We receive similar messages from German players almost every day and it's not related only to Vulkan Vegas, but other casinos as well.

I have a strong feeling that since you have the new gambling law in Germany, it's more and more difficult for some casinos to deliver money to their players in Germany. I would trust the casino in this case that they sent the money. Understandably, your main concern is the money you still don't have on your bank account.

First of all, I'd give it a bit more time to process the payment. If you don't receive it the next week, then Vulkan should start communicating to your bank or possibly the Vulkan's payment provider needs to start talking to them. The money won't get lost, but it could take some time to get this resolved 😕

Hello casino guru, I would like you to help me resolve the problem with the Vulkan Vegas casino, I made a withdrawal request for 2700, 5 business days have passed and after 3 business days they say the same thing and never pay me, my documentation was approved, everything is ok. It's frustrating when you win and don't receive

Olá casino guru gostaria que me ajudasse a resolver o problema com o casino vulkan vegas fiz um pedido de levantamento de 2700 já passou os 5 dias úteis e mas 3 dias úteis eles falam mesma coisa e nunca me paga minha documentação foi aprovada esta tudo certo isso e frustrante vc ganhar e não receber

Hey there.

Well, I'll start with bad news: You know, we allow every casino 14 full days to send money to the players until we step in. Even though I understand what it must feel like, I can't help you right away.

But in the meantime, I suggest going through this complaint guide to learn the basics.

Allow me a question, though: What does the casino say to you? You mentioned the same thing over and over, so I guess it would not hurt to share it with us here.

Can you tell us, please? With luck, the complaint won't be necessary at all. 🤞🤞

Hello, I have a problem with Vulkan Vegas.. the verification of my data has not been released for months?! I try to pay out but nothing happens. 1400 euros are required but it doesn't work without full verification.. what can I do?

Hallo ich habe ein Problem mit Vulkan vegas.. die Überprüfung meiner Daten wird nicht freigegeben seit Monaten ?! Ich versuche auszuzahlen aber es passiert nichts .. 1400 Euro sind gefordert jedoch geht es nicht ohne die vollständige vertiviezierung.. was kann ich tun ?

What's the exact issue with the verification please? Do they still require more documents from you? Do they reply when you ask them about the status of your verification?

It's just been saying "under review" for weeks but nothing is happening..

My email query has not yet been answered

Da steht einfach seit Wochen „auf Überprüfung „ aber nichts tut sich ..

meine mail Anfrage wurde bisher nicht beantwortet

Have any documents been accepted or not yet ? As far as the casino's answer is concerned, it's certainly not correct if you can't get any relevant reply towards verification. 

However, I would recommend that you file a complaint on this link and our team will try to help you. I think you've waited long enough without a response. I wish you the best of luck and that everything turns out well.

Hello, I requested a withdrawal of €800 on April 24th and was informed shortly before midnight that the payment had been successful. Normally the winnings are posted to my account 2 hours later. When the money hadn't arrived in the evening, I asked and was told it could take 5 days. After 5 days, there was still no money and I complained again. Apparently the case had been forwarded to the specialist department and I just had to wait. Today is day 13 and there is still no money. Now I'm told that the payment was successful after all and I'll get the receipt. I've sent my statements, which show that I haven't received any money. But nobody cares. I'm supposed to wait until the transfer receipt arrives and then I can ask my bank. But what should I ask, I haven't received anything. Please help me get my money. I'm in a tough situation and I need it urgently.

Guten Tag, ich habe am 24.4. Eine Auszahlung von 800€ beantragt und kurz vor Mitternacht wurde mir mitgeteilt, dass erfolgreich ausgezahlt wurde. Normalerweise wird 2 Stunden später der Gewinn auf meinem Konto verbucht. Als abends das Geld noch nicht da war, habe ich nachgefragt und es wurde mir gesagt, das könnte 5 Tage dauern. Nach 5 Tagen war immer noch kein Geld da und ich habe wieder reklamiert. Angeblich wurde der Fall an die Fachabteilung weitergeleitet und ich müsste nur warten. Heute ist Tag 13, noch kein Geld da. Nun wird mir gesagt, es wurde doch erfolgreich ausgezahlt, ich bekomme den Beleg dazu. Ich meinerseits habe meine Auszüge geschickt, wo man sieht, dass ich kein Geld bekommen habe. Das interessiert aber keinen. Ich soll abwarten, bis der überweisungsbeleg kommt und dann könnte ich bei meiner Bank nachfragen. Aber was soll ich nachfragen, ich habe nichts bekommen. Bitte helfen Sie mir, mein Geld zu bekommen. Ich bin nicht auf Rosen gebettet und brauche das dringend.

Firstly, I would like to say, and please have it in mind as a friendly suggestion, that you need to see online gambling as a hobby and not as a kind of income and not relate to the money won.

I hope that you'll have your money in your account soon, and if you need help from our complaint team, please let us know for sure. They will do everything possible to help you out.

Thanks for the tip. I have now received a message from my bank saying that the transfer has not arrived. I have shown my statements that I have not received any money. But I still keep hearing that I should wait. It is not my fault and it would be great if you could help me.

Danke für den Tipp. Mittlerweile habe ich Nachricht von meiner Bank, dass die Überweisung da nicht angekommen ist. Ich habe mit meinen Auszügen nachgewiesen, dass ich kein Geld bekommen habe. Trotzdem höre ich immer nur, ich soll warten. Das ist nicht mein Fehler und es wäre sehr schön, wenn Sie mir helfen könnten

We will surely try to help you solve this issue. Please use this link to file a complaint here with our team, and they will have a deeper look into things.

Keep us updated if there is anything new regarding your withdrawal.

I have now received a message from my bank saying that they sent the money back immediately because VulkanVegas is not on the whitelist. So they have had the money since April 25th and still insist that it was paid out successfully. And every time I ask, they say I have to wait. 24 days is enough, right?

Mittlerweile habe ich die Nachricht von meiner Bank bekommen, dass die das Geld sofort zurück geschickt haben, weil VulkanVegas nicht auf der whitelist steht. Also haben die das Geld seit dem 25.4. und behaupten immer noch steif und fest es wurde erfolgreich ausgezahlt. Und bei jeder Nachfrage schreiben die, ich müsste warten. 24 Tage sind genug, oder?

If anyone needs help with refund from any gambling casino feel free to get in touch with me on the following email: Aldrigspela@Outlook.com

Do not hesitate to ask for references of sucessful refunds 🙂

Responsible gaming errands.

Sorry, but do I understand correctly that the issue was actually on your payment provider site? Have you talked to your bank about it to try to resolve this issue?

May I ask what kind of help do you offer, please? I saw that you have spread your posts all over the forum and I am not sure if I like it. It looks to me like advertising, to tell you the truth.

My bank rejected the money because the casino is not on the whitelist. Vulkanvegas knows this too, but I still don't get my money

Meine Bank hat das Geld zurückgewiesen, weil das Casino nicht auf der whitelist steht. Das weiß Vulkanvegas auch, aber trotzdem kriege ich mein Geld nicht

I would recommend you submit a complaint here with our team, so they can have a look at this issue and hopefully be able to help you out with the resolution of it. Just follow this link to do so, please, and let us know if you need any assistance.