Problémy s výběrem z PlayID (strana 6)

I'm very hesitant to guess what might be the reason for this new demand or whether it is, let's say, appropriate. Repetitive technical difficulties are completely different from some kind of unexpected demand for a bit of excessive banking history. I can help but it feels kind of contradictory. Perhaps I'm wrong, but technical issues can be overcome by manual withdrawals, and therefore I guess they either have no idea what the people there are doing or it's a way to find a document you could not provide. Yes, I know I probably should not say this, but it has been a hell of a time and I'm not convinced they are looking for a way to resolve that... If there is a serious reason, they should explain it fully to you as a customer.

I think it worked, create a complaint lever to put pressure on the casino. They are scammers, they only rob people. DEPOSITS in 10 seconds, losing and withdrawing the last money takes more than 10 days. This alone is not a disadvantage for the player to lose his money...

I also have a problem with withdrawals, supposedly these are global problems and withdrawals that I am working on intensively. It has been a decent speed for 8 days - it will take at least a month. From verified sources I have found out that deposits and withdrawals work normally for other players. So they are lying to your face

Thanks for the warning. 🙂

I would just like to clarify my opinion on deposits and withdrawals: in general, deposits are not the same actions as withdrawals. When making a deposit, neither the casino nor the bank verifies anything, because it is an action initiated and confirmed by the account owner. In contrast, a withdrawal is a request from the player to the casino to send the money to those who arrange the payment for the casino. There is already a noticeable difference there. So I understand why you think that the speed of deposits is a comparable indicator for the speed of withdrawals, but that is not entirely true.

I really appreciate you making information available from various sources, and I hope that this casino hub, aka payment app, will quickly deal with these global problems.

This very contradiction is now also the decisive point for me.

For weeks, the delay was explained solely by technical problems. Now, suddenly, a complete account statement covering a very long period is being demanded, even though no deposits were ever made to PlayID/FUNiD from this account.

Of course, I understand that verification or compliance checks may be necessary. However, in my view, such a comprehensive requirement should have been communicated much earlier and, above all, transparently.

After more than 70 days without payment, this unfortunately does not create the impression of a clear and structured process.

Genau dieser Widerspruch ist für mich inzwischen ebenfalls der entscheidende Punkt.

Über Wochen hinweg wurde die Verzögerung ausschließlich mit technischen Problemen erklärt. Nun wird plötzlich ein vollständiger Kontoauszug über einen sehr langen Zeitraum verlangt, obwohl über dieses Konto nie Einzahlungen an PlayID/FUNiD vorgenommen wurden.

Natürlich verstehe ich, dass Verifizierungs- oder Compliance-Prüfungen notwendig sein können. Allerdings hätte eine derart umfangreiche Anforderung aus meiner Sicht deutlich früher und vor allem transparent kommuniziert werden müssen.

Nach über 70 Tagen ohne Auszahlung entsteht dadurch leider nicht der Eindruck eines klaren und strukturierten Prozesses.

You should provide a bank statement from which deposits and withdrawals were made. They want to verify the owner of the same account