Má někdo problémy s používáním Cashoomo? (strana 7)

I saw your complaint and that you mentioned a slightly different name of the site, but in the screenshots it really is Cashoomo.

Have you made some mistake, perhaps?

I see that more and more players come here and write similar things about the payout.

Have you ever withdrawn from there before?

Cashoomo suddenly has frozen...

They were paying and it was a 4 or 5 day wait,,, but now $100 has been pending for 27days!!!! each few days I ask and I get what seems to be a bot with a bunch of blanket answers saying sorry for delay, rest assured im in line, they proudly take thousands of redemption a day,,,,, and when I say great so does everyone else,,, so what date do you show my redemption was entered and where am I in the line they just ignore, gas light and repeat same stuff.... sad, I really liked them

Unfortunately, they didn't want to get in touch with our complaint team either when we contacted them.

You still have the opportunity to file a complaint, though, if you wish, and we'll try to get in touch with them again.

What do you say? Will you try it?

Yea might as well try a complaint,,, its a shame though, they were in my top 5 until this month

Thanks

For reference

Do they really reply from the live chat, though?

Yes the live chat is active and pretty quick... which is interesting since they have supposedly got thousands of redemption requests a day and surely more than me waiting for the 100 cash out,,,, and I never wait more than a few minutes to get an agent,,, usually Walter or sara and they say the exact same responses over and over,,, so probably an AI

You can get other conversations to occur but if you talk about redemption its always the same...

And when I told the chat that I can help get things in order and suggested other sites I know work well they said they would forward that info... but meh... at this point I just consider it a loss of some money and won't hold my breath waiting on 100 when im clearing more on other sites weekly

Well, the live chat usually has nothing to do with deposits or withdrawals, actually. It is up to some other team in most online casinos, and perhaps that is why they do not have much to say, you know.

Let's see how it will go, though. I hope you will be able to get your money soon.

I have spent hours trying to get approved with my bank debit card verification and bank statement verifications I have begin with three cards they told me I had on file that I had to upload and I was okay with that but then after I got everything done finally I had it took me a little while to get the right bank statements to them even though they should only need the bank statement to the card that I'm going to use for a redemptions from here on out or to pay with is the way I see it but they wanted every card out every used well they only ask for three to begin with and I done forgot that I'd used I guess two more a year or so ago well they hit me with what you got two more cards on file well one of them was a replacement of my actual bank card that I done sent them in the first three and they kept sending me over and over we cannot you know process this redemption correctly unless we get the card number and in 0573 a picture of it and it get verified well I can't do that because I no longer have the car the car got lost or stolen so my other bank card replaced it so this is where I'm at with that and I am really aggravated with it why do they need every card I've ever used???

Have you explained the situation to them, please?

I believe that they should understand it, if you don't have the card anymore, of course.

Also, it is not unusual for online casinos to check all the cards you have used to deposit at the casino. It is due to the AML policy, which is pretty strict. The use of a third-party payment is not allowed in most online casinos, and they need to be sure that all the cards you have used were really yours.