Jak kontaktovat licenční úřad Antillephone NV (Curaçao). (strana 14)

Because deep down they are a criminal organization, the worst sub license in Curaçao, all other regulatory entities such as CEG respond... Antillephone is already made for fraudulent casinos... when they see that the casino they are going to play in only has a license from Antillephone run away! They will never get paid, even if they win they will always lose. We should all find a way to reach them, or at least know that they are being discussed in all the online casino forums… basically a Curacao casino mafia

Porque no fundo eles são uma organização criminosa, a pior sub licença de Curaçau, todas as outras entidades reguladoras como por exemplo a CEG respondem… a Antillephone já está feita para casinos fraudulentos.. quando virem que o casino que vão jogar só tem licença da Antillephone fujam logo! Nunca vão ser pagos, mesmo que ganhem vão perder sempre. Devíamos todos arranjar uma forma de chegar a eles, ou pelo menos de saberem que estão a ser discutidos em todos os fóruns de casino online… basicamente uma máfia dos casinos de Curaçau

In most cases you are certainly right. I can only speak for myself and my experience. I have also been to many casinos where there were no problems at all, although in some others it would definitely have caused a problem. There are also casinos from Dama NV that close accounts without asking too many questions, that take player protection seriously, that don't always lure you with bonuses so that you don't close your account. For example, I also had very good experiences with just Casino. I registered there, deposited 300 and won around 10,000 over several days and also played with a bonus, reached the max win with the bonus and made even more with the rest. There were no problems here. Every casino sets its own rules for how it deals with problems, complaints and rules. I think there are decent casinos on Antillephone too that don't follow the bad ones - at least that's my opinion. I just think it's important that they deal with problems and try to find solutions. That's important. Casinos certainly make mistakes and when they do, they should fix them. What Curacao needs is a unified system for banning players. I think that's the most important thing.

In den meisten fällen hast du sicherlich recht. Ich kann nur für mich und meine Erfahrungen sprechen. Ich hab auch sehr viele Casinos gehabt, wo es keinerlei Probleme gegeben hat, obwohl es in manchen anderen bestimmt ein Problem verursacht hätte. Es gibt von Dama N.V. auch Casinos die Konten schließen, ohne große Fragen zu stellen, die den Spieler Schutz ernst nehmen Die dich nicht immer mit Bonus locken, damit du bloß nicht das Konto schließt. Ich hatte zum Beispiel auch sehr gute Erfahrungen mit just Casino. Ich hatte mich dort registriert 300 eingezahlt und über mehrere Tage hinweg circa 10.000 gewonnen und hatte auch mit Bonus gespielt, hatte den max win mit dem Bonus erreicht Und aus dem Rest noch mehr gemacht. Hier gab es keine Probleme. Jedes Casino legt ja seine eigenen Regeln fest, wie er mit Problemen, Beschwerden und Regeln umgeht. Ich denke auch unter am Antillephone gibt es anständige Casinos, die sich nicht danach richten, wie es die schlechten machen, das ist zumindest meine Meinung. Ich finde nur einfach wichtig, dass die sich mit Problemen auseinandersetzen und versuchen Lösungen zu finden. Das ist wichtig. Auch Casinos machen mit Sicherheit Fehler und wenn das so ist, sollten Sie ihn auch beheben. Was Curacao braucht, ist ein einheitliches System, um Spieler zu sperren. Ich finde, das ist das allerwichtigste.

Yes, please note that I am not blaming Casinos regulated by Antillephone specifically, but rather the regulatory entity itself... they should be more strict with their Casinos and at least pay more attention to the customers of the Casinos they regulate... people feel that way- if there is no hope of resolving matters

Sim, atenção que não estou a culpar Casinos regulados pela Antillephone em específico, mas sim a própria entidade reguladora.. deveriam ser mais rigorosos com os seus Casinos e pelo menos prestar mais atenção aos clientes dos Casinos que regulam.. as pessoas assim sentem-se sem esperança de resolver os assuntos

And I agree with you 100%. The regulator should do a lot more here. It's actually sad that some casinos behave better than the regulator itself.

Und da gebe ich dir zu 100 % recht Die Regulierungsbehörde sollte hier viel mehr tun. Es ist eigentlich traurig, dass sich manche Casinos besser verhalten als die Regulierungsbehörde selbst.

Sadly I know for sure that Antillephone won't reply. I wish Casino guru would do their part and help on complaint, cause we saw a lot of complaint that are closed and the casino not punished.

Well, I think Guru also has to follow the rules and is really doing its best to resolve complaints and even if five casinos have to close because they are bad, 20 new ones will open. I don't think you can get in touch with this huge company. But it would be nice if Guru could get in touch with a regulatory authority.

Naja, ich denke Guru muss sich auch an Regeln halten und gibt hier wirklich ihr Bestes um Beschwerden zu lösen und selbst wenn fünf Casinos schließen müssen, weil sie schlecht sind, werden 20 neue eröffnet. An diese riesengroße Firma kommt man glaube ich nicht ran. Aber es wäre schön, wenn Guru den Kontakt zu einer Regulierungsbehörde aufnehmen könnte.

I received an email now from the Portuguese Gambling authority! The SRIJ. They filed a complaint with the Attorney General's Office of the Portuguese Republic against the company Abudantia BV and the Casinos BetTilt and Roku Bet, for operating illegally in national territory, without the Portuguese license from SRIJ. They have been notified to cease operations immediately!

I received an email now from the Portuguese Gambling authority! The SRIJ. Eles apresentaram uma queixa na procuradoria geral da república Portuguesa contra a empresa Abudantia B.V e os Casinos BetTilt e Roku Bet, por operarem ilegalmente em território nacional, sem a licença Portuguesa do SRIJ. Foram notificados para encerrarem operações de imediato!

Wow! I think that's good news. I hope it helps you with your refund.

Wow! Ich finde, das sind gute Neuigkeiten. Ich hoffe, es hilft dir bei der Erstattung.

Well, if you don't have any information and you don't even have an email where you could write, I'll give you a guide where you can get this information. 

Click here and check the email where you can verify and try to write to see if such a case is handled by the license- Curaçao Antillephone N.V. (ANT)

You can let us know if they wrote you back or not. 🙂

I hope for the best. ☘️

Antillephone is one of those licenses that is not the best for write-offs, you are probably all right. Unfortunately, we can't force the authority and casinos to deal with cases and we can't persuade the license to respond to the players or force them to address the situation in any way. So, unless they do, we're short. 

Anyway, I would be very happy if this was not the case and each of you got some kind of answer and explanation in the particular situation. 😕

Hey inhave sent u a email

Already done all of that Jaro 😕 Antillephone doesn’t answer… I have tried every email.. even their compliance team.. none of them answers. The only reply I keep getting is from the casino saying that the case is in the hands of the regulator.

Well, then it is more than sad. 😕

I know that many players came here and said that this licensing authority is not good and reply only sporadically. I see it's your case too and I don't know what more I could do for you.

It looks like we have to be patient and wait for our complaint team to intervene. Until then we can't do anything. 😥

I sent a

Email to pavel

We are so many people now Jaro... so many different cases... not counting the people here in Portugal who don't know where to complain, the Abudantia BV group is full of complaints, they don't pay practically anyone. They always claim fraud or duplicate accounts, in addition to not having KYC or player protection. How can a casino like this stay open? The security rating of both Roku and BetTilt Casinos is far below average… is there no way to make our complaints reach the governor of Curaçao? Now that they have implemented different measures and rules.. please help us CasinoGuru. I don't know if it's useful in this case, but the Abudantia BV Group is now managed by the eMoore NV EM Group compliance team. They responded to

my case a few days ago and they said they would forward it to the regulatory entity and the Casino. But so far nothing… but at least eMoore Nv responds!

via email:

complaints@the-emgroup.com

complaints@emoore.com

Could CasinoGuru contact eMoore? Since they are now the ones who handle the company's complaints and compliance.

Somos tantas pessoas já Jaro… tantos casos diferentes… sem contar com as pessoas daqui de Portugal que não sabem onde reclamar, o grupo Abudantia B.V está cheio de reclamações, não pagam a praticamente ninguém. Alegam sempre fraude ou conta duplicada, além de não ter KYC ou proteção ao jogador. Como pode um casino assim continuar aberto? O índice de segurança de ambos os Casinos Roku e BetTilt está muito abaixo da média… não existe nenhuma forma de fazer as nossas queixas chegar ao governador de Curaçau? Agora que eles implementaram medidas e regras diferentes.. por favor ajudem-nos CasinoGuru. Não sei se é útil para o caso, mas o Grupo Abudantia BV agora é gerido pela equipa de compliance eMoore N.V EM Group. Eles responderam ao

meu caso há uns dias e disseram que ia encaminhar para a entidade reguladora e para o Casino. Mas até agora nada… mas ao menos a eMoore N.v responde!

através do email:

complaints@the-emgroup.com

complaints@emoore.com

será que o CasinoGuru poderia contactar a eMoore? Visto que agora são eles que tratam dás reclamações e compliance da empresa.

Jaro please help me, the company is trying to close all complaints on the Portuguese complaint portal.

Jaro ajuda-me por favor, a empresa está a tentar fechar todas as reclamações no portal da queixa português.

Maybe we should contact them together. Put pressure on them through the public.

Vielleicht sollte man die zusammen kontaktieren. Druck über die Öffentlichkeit ausüben.

Excuse me, are you talking about an email regarding your complaint? It is not necessary to write it here on the forum if you have informed him in a complaint thread.😉

I am really sorry for the whole situation, but we here on forum are not able to do much about it right now. I hope that our complaint team will be able to communicate with them, and I am sure that they will do whatever is possible to get the best result. Please stay patient, even though I understand that it is not an easy thing to do.

Today I asked Starda Casino for a transaction list without any complaint. I'm trying to sort out certain payments. The chat says I violated the guidelines in the partner network and my account was blocked on February 10th and there's no way I'll be provided with the list. On that day another account was also blocked by Antillephone without warning. Do you know when I submitted my complaint to Antillephone? On February 9th. After that I was simply blocked and that was it. That just indicates that nothing will ever happen here. Give up!

Heute habe ich das Starda Casino um eine Transaktionsliste gebeten ohne Hintergrund einer Beschwerde. Ich versuche gewisse Zahlungen einzuordnen. Der Chat schreibt ich habe gegen die Richtlinien im partnernetzwerk verstoßen und mein Konto wurde am 10. Februar gesperrt und es ist ausgeschlossen dass mir die Liste zur Verfügung gestellt wird. An diesem Tag wurde auch ein anderes Konto von Antillephone ohne Vorwarnung gesperrt. Wisst ihr wann ich meine Beschwerde bei Antillephone eingereicht habe? Am 09. Februar Danach wurde ich einfach geblockt und das war’s. Das deutet einfach darauf hin dass hier niemals etwas passieren wird. Gebt es auf!