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No deposit bonus conditions do not work. No deposit bonus won back 777 rubles. After that, a message popped up for three minutes not to play and not to bid to pick up a gift. As a result, all the bonus and winning funds were debited and it was proposed, without a choice, to use the gift of 500 rubles, which can be won back only by making a deposit and unscrewing the wager for 10 thousand rubles. Well, where is the no deposit bonus?

Условия бездепозитного бонуса не работают. Бездепозитный бонус отыграл 777 рублей. После этого всплыло сообщение три минуты не играть и не делать ставок чтобы забрать подарок. В итоге списались все средства бонуса и выигрыша и было предложено без выбора воспользоваться подарком в 500 рублей, которые можно отыграть только сделав депозит и открутить вейджер на 10 тыс рублей. ну и где же бездепозитность бонуса?  

Dear Oleg,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked the casino’s website for no deposit bonus T&Cs, but, unfortunately, all the information is available through a live agent only. So, here is what I found out: 

1) Upon registration you receive 777 RUB, which you have to play/wager 1x.

2) After completing 777 RUB x 1 wagering, you are offered 500 RUB as the prize/winnings.

3) To be able to redeem 500 RUB, you need to make 1st deposit (minimum 500 RUB) and wager it 20x (500 RUB x 20 = 10 000 RUB)

4) Only after wagering completion, you will be able to withdraw your registration bonus winnings 500 RUB + all the other winnings accumulated from 1st deposit bonus.

I hope I was able to make it a little be clearer and understandable for you. Please let me know if there is anything else I could do for you in this matter. 

Best regards,

Petronela

Dear Oleg,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.