FizzSlots Casino - Hráč požaduje vrácení celého vkladu.

Hello,

I had my account closed at Fizzslot in December 2021 due to "gambling addiction". Nevertheless, it was possible for me to register again using the same email and personal information through an advertisement. (On Aug 22). I lost €800 this way The casino refuses to refund deposits.

ID1. Account: FSDE100027687

ID2. Account: FSDE100047312

Please anonymize confidential information:

Hallo,

ich hatte mein Konto bei Fizzslot im Dezember 2021 wegen "gambling addiction" geschlossen. Dennoch war es mir möglich durch eine Werbung mich erneut unter der gleichen Email und persönlichen Angaben anzumelden. (Im August 22). Ich verlor auf dieser Weise 800€ Das Casino weigert sich die Einzahlungen zurückzuerstatten.

ID1. Account: FSDE100027687

ID2. Account: FSDE100047312

Bitte anonymisieren da vertrauliche Informationen:

Dear Neptun07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please affirm that you’ve used the same credentials to open your new account as with the previous one? From the forwarded communication it is not clear that your account got blocked due to a gambling problem, could you please forward any supporting evidence? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela,

there is an update from my side on this case.

The casino checked my request again and refunded the deposits, then closed the account.

So this case can be closed.

Greetings Neptune

Hallo Petronela,

es gibt ein Update von meiner Seite zu diesem Fall.

Das Casino hat mein Anliegen noch einmal geprüft und die Einzahlungen zurückerstattet, anschließend das Konto geschlossen.

Somit kann dieser Fall geschlossen werden.

Gruß Neptun

Hi CasinoGuru team,

It's been 6 days since the customer submitted their response and provided enough information to close the complaint. Could you please speed up the process?

Thank you.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Neptun07, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Thank you, FizzSlots Casino team, for understanding that we have 500+ open cases and each side has 7 days to reply.