Explosino Casino - Výběr hráče byl zpožděn.

Hello CasinoGuru.

Sigh, here I am again asking kindly for your help. Last time when I tried to withdraw from Explosino Casino, they did this same thing to me. I just wait and wait and wait. I have talked many times to Explosino Chat and always they say to me that my withdrawal request has been sent to Financial Department. But after that nothing ever happens again. They just say the same thing in the chat that "We are sorry for delay, your request has been sent to Financial Department". I am starting to think that Explosino are doing this to me on purpose and I cant reason why. I haven't broken any rules at the site. Or at least if I would have, I could think that they would say it to me in chat.

But no... Again they just leave me hanging for some reason.

Yes, I get it that sometimes withdrawal can delay for whatever reasons. But two times in a row that I have to wait for 2 months to my withdrawal is just.. Ridiculous.

So, I'm asking again for your help Guru. It just feels that I have done anything I can but they don't want to work together with me.

Dear Mirohi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your withdrawal has been requested on the 4th of Feb 2021 and your preferred payment method was Bitcoin? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi. Yes, withdraw request was made on 4th of February, and preferred payment method is BTC as I deposited with it also.

Ah and yes, I played with bonus but I cancelled the bonus and wagered my deposit 3 times as the site requires so.

Thank you very much, Mirohi, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you, Petronela.

Hello Mirohi!

I will take care of your complaint now. I'd like to invite Explosino Casino's representatives to join this discussion and explain the situation with the withdrawals.

Dear Martin Donly,

I will contact the finance department and clarify additional information.

Best Regards,

Explosino.

Dear Explosino's representatives,

Thank you for the information. Looking forward for hearing from you.

Dear mirohi,

Do you have a visa card?

Best Regards,

Explosino.

Hi.

Well yes I have an Visa Electron card.

Thought I can't see how this is relevant as I deposited and withdrawed with bitcoin...?

Hello!

I would like to ask Explosino Casino's representatives whether there is any problem with withdrawals via BitCoin?

Dear mirohi,

You have a verified Ecopayz wallet. Can you create a request for it?

Dear Martin Donly,

We have some delays when withdrawing to Bitcoin.

Best Regards,

Explosino.

I would prefer bitcoin as a method as I deposited with it also. Why to have it as a deposit/withdraw option then if I cant use it like that...

Dear Explosino Casino's representatives,

As you mentioned, you have some delays with BitCoin payment method, since delays doesn't necessarily means that it is not possible to withdraw the player's balance and given the fact, the player's payment method of choice is undoubtedly BitCoin, I would like to ask you, could you please proceed to pay the player via BitCoin? Or is there any other issue?

Dear Martin Donly,

We can process the payment to Bitcoin address, but it will take a little longer. We have suggested alternative methods that Mirohi uses.

Best Regards,

Explosino.

What's a "little longer"...? Another 2-3 months? I don't want to be rude but I cant understand how a casino cant pay some 458 euro as a method which you are offering to customer.

I could understand much better if my withdrawal would be somewhere near 10 000 euros that it could take some time, but under 500eur? C'mon.

It was exact same thing with my verified ecopayz also before, I had to ask you over 3 months that I could get my withdrawal. You didn't do anything for my withdrawal until I contacted Guru, then I got my withdraw almost instantly. Which was last time I tried to withdraw.

So for some reason I just doubt highly that BTC-method would take longer to pay. Sorry but Im losing my patience. Just pay me and ill be gone from your site.

Hello!

I would like to kindly suggest to proceed with the withdrawal with BitCoin as it is a preferred method of the player. Since there are no obstacles to do so, I sincerely hope that this solution would be satisfactory for both sides and will lead to resolving the issue.

Dear Martin Donly,

Yes, we understand that. But the withdrawal of funds could have already been processed to an alternative payment system.

Best Regards,

Explosino.

Hello Mirohi!

Could you please confirm when you'll receive your withdrawal, also will this be satisfactory solution for you?

Dear mirohi,

We can quickly withdraw your money to your Skrill account.

Best Regards,

Explosino.

Well, send it to my Skrill account them. I will confirm here when the transaction is completed.

Dear mirohi,

Your request has been processed by the finance department. Thank you.

Best Regards,

Explosino.

Received transaction and can confirm.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.