Crazy Fox Casino - Výběr hráče byl zpožděn.

I was waiting for several days and the casino looking for reasons to reject my withdrawals since 1st of Jan.

Today 6th of Jan the casino support informed me the option for VISA is not available due to technical issues and requested to deposit via Ecopayz and do the withdrawal through it which I already did.

Right now they are just asking me to wait with no clear time frame, as I'm due to get paid instantly after this long wait.

However no one is cooperative and no help was offered, all what they ask for is to wait.

Moreover, my withdrawal is in two installments of 15000 and 5217.67 and they just rejected the 5217.67 for the reason of exceeding daily limit, even though there is no money was withdrawn from the casino and getting this weird message.

Therefore, I'm looking for your help on resolving this issue and to have my cash out processed ASAP.

Regards,

Dear Bandar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Additionally, I would like to point out, that the casino has daily, weekly, and monthly withdrawal limits, so the casino can process withdrawals in installments (https://www.crazyfox.com/terms-and-conditions):

„The maximum withdrawal amount processed to a player is USD 5,000 / EUR 5,000 / CAD 7,500 / NOK 50,000 / PLN 20,000 / NZD 7,500 / ZAR 75,000 / JPY 600,000 per day, USD 10,000 / EUR 10,000 / CAD 15,000 / NOK 100,000 / PLN 40,000 / NZD 15,000 / ZAR 150,000 / JPY 1,200,000 per week and USD 30,000 / EUR 30,000 / CAD 45,000 / NOK 300,000 / PLN 120,000 / NZD 45,000 / ZAR 450,000 / JPY 3,600,000 per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion. If you win more than €30,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €30,000 until the full amount is paid out."

Thank you for your understanding.

Best regards,

Kristina

hi there

i just received most of my winnings and I only have a remaining request which I’m pushing them to process it.

therefore consider this as resolved.

Thanks!

Thank you for letting us know, Bandar. As you consider this complaint to be resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.