Crazy Fox Casino - Hráč se snaží dokončit ověření.

Hi crazy fox Casino repuse to pay my winning for the reason of verification of my bank.stating my name,the amount,the Date,Time and mins.which is imposible to happen.i made my deposit via email transfer Via Gigadat.and i got emailed from my bank that the transaction is succecfull with the code and reference No. And address to Gigadat. And that i take a screen shot and upload to them. But they dont accept it for whatever reason..i explain it to them but there no longer listen.i did submit my identification and proof od ID.ans the screenshot that i mention. My point is why this casino still on business if the connot pay sush a small winning of 400 Canadian dollars.Theyre reason to reject my widrawal is irrelevant to Verification procces despite of there third Party GIGADAT who is responsible of the Tranfer.before it goes into my casino account.

Dear Janellie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have used any other payment method to deposit funds into your account or this was the only one?

Additionally, please forward any relevant communication along with the payment receipt to petronela.k@casino.guru. I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Janellie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.