Cool Cat Casino - Hráč si nemůže vybrat své výhry.

I asked about account verification on live chat, but he always answered I won't be able to cash out, this is very confusing.

why does he give a no deposit bonus if he doesn't want to pay.

Dear Pemanasan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino informed you that players from your country are not able to withdraw winnings from the bonus you played with?

Could you please advise which bonus you activated? If possible, post here a link or promocode to that bonus offer.

Have you already provided documents to verify your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Pemanasan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.