ClubRiches Casino - Hráč se snaží dokončit ověření účtu.

They ask me for documentation of residence and personal identification that is "notarized", they never asked me for something like that in a casino,

Well question that I send them a bank statement, notarized by the bank, so they can see the residence, and the personal identification send photos of the document from the back and front, they rejected them and I sent a screenshot of the AFIP page, WHERE MY SIGNATURE APPEARS AND MY BIOMETRIC DATA TOGETHER WITH MY CUL, there is no better documentation than that and it's been two weeks since they have my money locked up, and they don't verify my account!

me piden documentacion de residencia y de identificacion personal que sea "notariada", nunca me pidieron algo asi en un casino,

bueno cuestion que les mande extracto bancario, notariado por la entidad bancaria, para que vean la residencia, y la identificacion personal mande fotos del documento de atras y adelante, me las rechazaron y mande captura de la pagina de AFIP , DONDE APARECE MI FIRMA Y MIS DATOS BIOMETRICOS JUNTO CON MI CUL, mejor documentacion que esa no hay y ya hace dos semanas que me tienen la plata trabada, y no me verifican la cuenta!

Dear ezequielrojo1905,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly you submitted the last of the documents 2 weeks ago and are still waiting for their approval?
• Are your identity documents the only ones that seem to be causing the issue?
• Could you please forward any communication (chat transcripts, emails) between you and the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear ezequielrojo1905,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.