Cloudbet Casino - Hráč má potíže s výběrem své výhry.

Good afternoon, I come to this medium to alert all users who register in cloudbet, when I created my account and deposited money everything went well, the problem started when I started to withdraw profits, they asked me for some documents to verify my account. Which I sent them as requested, until today I have been waiting for this verification for more than 6 weeks, and since then my account is blocked and I cannot enter it, I have a balance of 100 dollars there that they do not return them to me Nor do they verify my account, this seems to me an abuse against users, everyone who wants to register with cloudbet, stay away because your money will not be in good hands.

Dear Jhon,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. There are many reasons why the casino might have closed your account. Have you received any explanation?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, could you please specify whether you played with any bonuses? If yes, please send us the link to the offer you redeemed.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Jhon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.