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I PAID TO THIS CASINO TODAY MONEY ARE NOT ON ACCOUNT WHAT IS THAT FROM A CASINO: THEY SAID I SHOULD WAIT 30 MINUTES AND I HAVE NOT YET ON ACCOUNT

ICH HABE HEUTE BEZAHLT AN DIESE CASINO GELD SIND NICHT AUF KONTO WASS IST DASS VON EINE CASINO :SIE HABEN GESAGT SOLL ICH WARTEN 30 MINUTEN HABE ICH UND NOCH NICHT AUF KONTO

Dear Viola,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello there,

Unfortunately due to technical difficulties there was a delay with your deposit.

Thank you for submitting your information on time.

The deposit has now been successfully credited to your balance.

If you have any additional questions - we'll be happy to answer them! To do this, please contact us in online chat on the site or e-mail support@catcasino.com

We kindly ask the administration to close the complaint.

Dear Viola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be closed as the player stopped responding.