CasinoSecret - Hráčův vklad nebyl nikdy připsán na její kasinový účet.

Today 30 euros deposited via onlinbanking via Klarna not credited to my account. Written several times, no answer.

Heute 30 Euro eingezahlt per onlinbanking über Klarna nicht gutgeschrieben auf meinem Konto. Mehrfach angeschrieben, keine Antwort.

Dear Gitta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Gitta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you for your effort, the amount has now been credited

Lg

Vielen Dank für Ihre Mühe, mittlerweile ist der Betrag gutgeschrieben worden

Lg

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Gitta, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru