CasinoJR - Hráčův účet byl zablokován.

Block my account when i submit the withdrawal, 

Block my ip address for not allow me to contact customer service, i success contact their customer service after i change handphone, they said is game provider problem and no more reply me anymore.. bad service, poor casino..

Dear Nicholas, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? When exactly your account has been closed? Was it during the KYC verification process? Could you forward any relevant communication between you and the casino to petronela.k@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Petronela

Dear Nicholas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.