CasinoEuro - Hráč si nemůže vybrat své výhry.

I am having problems with the withdrawal of money, they tell me that my card is not valid and it is the same one that I used to make the deposit. I am requesting technical help and I do not have a specific answer. They ask me to make another deposit, and they do not advise me to validate my account

Estoy teniendo problemas con el retiro de dinero , me dicen que es mi tarjeta no es válida y es la misma que use para hacer el depósito . Estoy solicitando ayuda técnica y no tengo respuesta concretas . Me piden que haga otro depósito , y no me asesoran para la valides de mi cuenta

Dear 6db2xzrnbx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Is there any alternative withdrawal method that you could use?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

They ask me to deposit again, but I don't want to have another problem anymore. To deposit, they do convince and manipulate you, but to return what is yours they give many excuses. I need my money urgently and I will not trust that page again. I sent an email but they didn't reply. Just automatic messages with no solution to anything. I have not made any withdrawals before

Me piden que vuelva a depositar , pero ya no quiero tener otro problema . Para depositar si que te convencen y te manipulan pero para devolverte lo tuyo dan muchas excusas . Necesito mi dinero urgentemente y no vuelvo a confiar en esa página . Mande mail pero no me contestaron . Solo mensajes automáticos sin solución a nada . No he efectuado ningún retiro anteriormente

Thank you for your reply, 6db2xzrnbx. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I have not withdrawn money before and I do not have another alternative method to withdraw my money and what I earned on the page.

No he retirado dinero antes y tampoco tengo otro método alternativo para sacar mi dinero y lo ganado en la página .

Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear 6db2xzrnbx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.